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Find out the answers to the most frequently asked questions about our meal kits | HelloFresh phone number, delivery, subscription, ingredients, account, payment.

HelloFresh FAQs | Your most frequently asked questions

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Below you will find the answers to the most frequently asked questions about our <a href="/meal-kits" title="meal kits">meal kits</a>.

Frequently Asked Questions

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Add ons promo pill US

Loyalty Program | Onboarding | Rollout | w/ hub | all challenges | US, GB, AU, NZ, NL, DE, BE, AT, FR, LU

IT Add-on wallet roll-out

DK Add-on wallet roll-out

ER Customers

All KN Customers

Loyalty Challenges | Holdout DE

[PCON-1049] FR - Charge at Checkout

CH Reactivations

Fish Meals experiment in BE

LU Reactivations

[PCON-1049] US - Charge at Checkout

[CA] Web customers

[PCON-1049] DE - Charge at Checkout

CA Reactivations

test-top-ups

[US] All Mobile Prospects (web browser only)

DK Customers

[ER][BE-NL-LU] Early Check-in rollout

[GB] Customers coming from web

15min meal experiment - CA customers 

NL Reactivations

Dynamic copy | LU, FR, DE, AT, NL, BE, US, DK, AU, NZ, GB, CA, SE & IT

Food - All Actives - Global

US Customers

ER-earlyLC-6boxes2rewards-at

[Global] All countries (excluding NL) for gradual rollout (Web only)

[US] Canceled Customers (only Web)

FR web customers

Add-ons promo test NL

SE Reactivations

All TV Customers

Browse by categories NL

LC | HUB | AT

ALL JP Customers

LP | Mid Loyalties | 4 weeks, 2 rewards | US 

NZ Add-on wallet roll-out

Browse iOS

CG Customers

AU active customers 

[PCON-1049] ES - Charge at Checkout

All NL Customers

DSAT SE Customers mobile 

LP | Onboarding | Higher Loyalties | Us 

Surcharges Optimization US Customers - 2024-W16 to 2024-W23

[CDP Segment] - Organic Offer Modal Segmentation

FR customers

IT Customers

CK Add-on wallet roll-out

[ER][NO] Early Check-in rollout

All TK Customers

Hub improvements 

GB Subscription wallet roll-out

LP | Red label 

[CA] All Single Question Flow Mobile Prospects (web browser only) 

DE Reactivations

test_audience

[US|IE|GB|NZ|AU] Customers with most common canceled meal size

browse ios us

[ER][GB] Early Check-in rollout

[AU][Active][Holdout]

CG Add-on wallet roll-out

Short 1st meal choice funnel AU

[US] Web customers

LP | Hub | US

Browse by categories US

DE Add-on wallet roll-out

LP | Hub | NL

US Add-on wallet roll-out

LP | Hub | CA

[Global] Entry CTA for SQF (desktop only)

Loyalty Program | New visuals | US

Fish Meals experiment in NL

All TT Customers

[GB] Web customers

iDEAL fix - iOS app V21.16 or higher

UXR Collections GB v1

US customers coming from Web

[US] All Customers

Active NZ customers

GB Reactivations

Loyalty Challenge New Entry Point | NO

[US] Customers without active subscriptions

Browse by categories DE ios

All GQ Customers

ER, CA, FR, NL Subscription wallet roll-out

LC | HUB | LU

[DE | AU | GB | US] Weekly Navigation Controlled Rollout

[DK] Web customers

CG, SE, DK, BE, CK, NZ, YE, AO, NO, GN, AT, MR, IE, GQ, IT, CH, ES, LU, CF, KN Subscription wallet roll-out

iDEAL fix - android app version V21.16 or higher

NO Add-on wallet roll-out

ALL FJ Customers

Users without valid voucher code and without credit

GN Customers

[ANZ] Web customers

FR Customers on Mobile Devices

FR Reactivations

CA Add-on wallet roll-out

Early Challenge | US 

LP | Hub | GB 

LP | HUB | DE

LP | Early Program | FR

[Global] Canceled customers (only Web)

Loyalty Challenges | Holdout GB

[INTL] Audience

High Value Protein feature GB

LP | Hub | Rollout web | IT

[BE][Active][Holdout]

LP | Hub | BE

lp_opt-in_challenges_us

LC | HUB | NZ

ER-earlyLC-4boxes1reward-no

FR customers - superquick experiment

lp_opt-in_challenges_nl

UK HVP meals customers experiments

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[BENELUX] Web customers

Browse by categories DE

FJ Subscription wallet roll-out

[US] Canceled Customers (only Mobile)

Loyalty Challenges | Holdout AU

[IE] Web customers

[CMS][Everydayvalues][US]

[INTL] All Single Question Flow Mobile Prospects (web browser only) 

Add-ons price decrease test US

[PCON] BE Android Native Reactivation

[CMS][GB][2P][classic-box][classic-menu][classic-plan][MenuW45/50-2023]

[AT] Web customers

[NO] Web customers

[SE] Web customers

SE - Active Customers

US customers for the Seamless Downgrade rollout

Loyalty Challenges | Holdout US 

LP | Hub | FR 

Early Challenge | NL

LP | High Loyalty Program | CA 

AT Customers

[IT] Web customers

LP | High Loyalty Program| NL

DE, AU Subscription wallet roll-out

[ES] Web customers

[US][All][Menu Team]

Active AU Customers

[CH] Web customers

TT, TO Subscription wallet roll-out

LP | Hub | AU

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Frequently Asked Questions

Self Service Actions

Managing My Account

About HelloFresh

My Deliveries

Gift Cards / Vouchers

My Payments

Placing & Editing Orders

Recipes & Ingredients

Sustainability

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