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Frequently Asked Questions

Below you will find the answers to the most frequently asked questions about our meal kits.
Below you will find the answers to the most frequently asked questions about our meal kits.

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What if I need support?
If you have any questions, please feel free to reach out to us via phone, live chat or Facebook DM by clicking here. Our friendly Customer Care team is available 24/7 and will be more than happy to help.
How do I add or view recipes in my cookbook?

Add a recipe

You can keep all your favorite finds in one place. When you spot a recipe you love on social media or a website, just tap the Share icon on your phone and select the HelloFresh app from the list (you might need to tap 'More' or '...' to find us). We’ll whisk that recipe right into your digital cookbook, ingredients and all!

View saved recipes

To find your saved and imported recipes, just tap the Bookmark icon at the top of your HelloFresh app. It’s like having a secret stash of delicious inspiration right in your pocket.

How do I change my menu preference?

To change your menu preference, simply follow the instructions below:

On the HelloFresh app (via your phone):

  • On the app homepage, go to ‘Settings’ in the bottom right corner of the page
  • Click the ‘Edit’ button in ‘Plan Settings’
  • Select your Menu preference from the drop down menu
  • Scroll down to save your changes!

    On the HelloFresh website (via desktop/computer):

  • On the website homepage, look for your name in the top right hand corner of the page. Click here and select ‘Account Settings’ in the drop down menu
  • Under 'Plan Settings', select your Menu preference from the drop down menu
  • Remember to save your changes!
What staple items do I need in my pantry?

Before you start cooking, you’ll just need to check your cupboard for a few pantry staples.

  • Olive oil
  • Vinegar (white, rice or balsamic wine)
  • Sugar (brown, white)
  • Butter
  • Milk
  • Egg
  • Flour (plain, wholemeal)
  • Salt
  • Pepper
  • Cracked Black Pepper
  • Soy Sauce
  • Tomato sauce
  • Maple or Agave Syrup
  • Bicarbonate of Soda
  • Honey
  • Fish Sauce
  • Cinnamon

    If you're ever unsure of what pantry items you will need for your recipes, you can always log in to your online account or your HelloFresh app and click on your menu to check these out in advance.

Will the paper cool pouch still keep my items cold?
Yes! Our new paper cool pouch uses a paper honeycomb core for superior insulation and has an adhesive seal to keep your dairy meat, sauces and condiments cold and safe to eat.

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