HelloFresh

COVID-19 Updates

Do you still deliver when the country is in lockdown?

Yes, we do. As a food provider, we are deemed an 'essential service' which means we will continue to deliver our meal kit boxes to customers every week. Our employees, contractors and delivery partners are following strict health and safety measures to ensure everybody stays healthy, and we will continue our contactless deliveries.

Information up to date as of Monday, 17.08.2020

What are you doing to ensure the virus isn’t transmitted via your drivers?

The safety and quality of our product and our customers’ wellbeing is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety standards, we have implemented a number of extra health and safety measures, to ensure that everybody stays healthy. We are also relaying the most up to date recommendations on how to protect oneself and others, based off the World Health Organisation, to our employees, contractors and our delivery partners.

In addition, our delivery partners have been directed to follow strict hygiene protocols which include frequent hand washing and contactless delivery. Drivers have also been advised to stay home if they are feeling sick, exhibit any symptoms of acute respiratory illness or have been in close contact with confirmed cases of infection.

Information up to date as of Monday, 17.08.2020

Is there going to be an impact on your supply chain?

There aren’t any disruptions to our current service and our teams are taking the necessary precautions to maintain the safety and wellbeing of our employees and customers, which is our highest priority. We're monitoring the situation very closely and taking direction from health authorities.

Information up to date as of Monday, 17.08.2020

Do we have to expect any delays in delivery?

It is always our main goal to deliver on time and we want to keep it this way. Should we have to make unexpected changes with regards to your delivery we will let you know as soon as possible.

Information up to date as of Monday, 17.08.2020

What precautions are your delivery partners taking?

We are working very closely with our delivery partners to ensure the quality and safety of our product while in transit. According to the CDC, “there is likely very low risk of spread from food products or packaging that are shipped over a period of days or weeks at ambient, refrigerated, or frozen temperatures,” and there is no evidence to support the spread of COVID-19 through food. In addition, our delivery partners have been directed to follow strict hygiene protocols which include frequent handwashing, wearing face masks, and regularly disinfecting steering wheels and areas of the truck which are often touched. Drivers have also been advised to stay home if they are feeling sick or exhibit any symptoms of acute respiratory illness.

Information up to date as of Monday, 17.08.2020

Is the virus transmitted through food?

There is still no evidence of transmission of the novel coronavirus through food. This has been stated by a number of authorities including Food Standards ANZ (FSANZ).

Information up to date as of Monday, 17.08.2020

Are the recipes and ingredients going to change any time soon?

It is always our main goal to provide you with the recipes and ingredients you ordered and we want to keep it this way. Should we have to make unexpected changes or substitutions, we will let you know as soon as possible.

Information up to date as of Monday, 17.08.2020

Do you source ingredients from any of the affected regions and if so - which ones?

Our ingredients are primarily sourced locally but this varies by week depending on availability of ingredients and type of recipe. The safety and quality of our product and our customers’ wellbeing is our highest priority and we wouldn’t do anything to put this at risk. We have very strict food safety checks in place throughout our supply chain to ensure that you only receive the best ingredients. Additionally, there is no evidence of transmission of the novel coronavirus through food. This has been stated by a number of authorities including Food Standards ANZ (FSANZ).

Information up to date as of Monday, 17.08.2020

How have you changed your health and hygiene processes since the outbreak? What are you doing to prevent it from spreading?

The safety and quality of our product and our customers’ wellbeing is our highest priority and we wouldn’t do anything to put this at risk. In addition to our already very high health and safety standards, we have implemented a number of extra health and safety measures, to ensure that everybody stays healthy. We are also relaying the most up to date recommendations on how to protect oneself and others, based off the World Health Organisation, to our employees, including our drivers.

Information up to date as of Monday, 17.08.2020

How do you guarantee hygienic packaging and transportation of food?

The safety and quality of our product and our customers’ wellbeing is our highest priority and we wouldn’t do anything to put this at risk. We have very strict food safety checks in place throughout our supply chain to ensure that you only receive the best ingredients. Additionally, there is no evidence of transmission of the novel coronavirus through food. This has been stated by a number of authorities including Food Standards ANZ (FSANZ).

Information up to date as of Monday, 17.08.2020