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I’ve joined HelloFresh, now what?

Congrats! Tasty meals will be at your doorstep soon. In the meantime, we’ll help you get familiar with how your HelloFresh account works with these handy tips and instructions.

Managing your account

Choose your favorite recipes.

You can choose your meals 6 days or more before your delivery each week. But if you don't, no problem! We’ll pick our best ones for you.

Receive meals with ease.

You’ll get your selected meals from the plan you signed up for altogether on the same delivery day, and in the same timeframe you chose.

Skip up to 6 weeks at a time.

Have a trip coming up, or just don't want to cook some weeks? No worries! You can easily skip up to 6 weeks at a time.

Choose your favorite recipes.

You can choose your meals 6 days or more before your delivery each week. But if you don't, no problem! We’ll pick our best ones for you.

Receive meals with ease.

You’ll get your selected meals from the plan you signed up for altogether on the same delivery day, and in the same timeframe you chose.

Skip up to 6 weeks at a time.

Have a trip coming up, or just don't want to cook some weeks? No worries! You can easily skip up to 6 weeks at a time.

Delivery Tips

Count on fresh deliveries even when you're not home.

Count on fresh deliveries even when you're not home.

Your box can stay out of the fridge for up to 24 hours from delivery. Even if the ice packs melt, the vacuum packs help to isolate the cold air to keep foods fresh. Learn more about our specially insulated boxes.
Track the delivery of your box in real time.

Track the delivery of your box in real time.

You can keep tabs on your box’s journey to your door, in most areas we deliver to. Just click on the tracking link inside the delivery email you receive on the day of your delivery.
Always have the right pantry staples on hand.

Always have the right pantry staples on hand.

Ingredients you probably always have around such as salt, pepper, and olive oil, are needed for some recipes and not included in meal kit boxes. Be prepared for when your box comes by previewing the recipe cards online.

Frequently Asked Questions

How flexible is it? Am I locked in!?
We run a flexible subscription with no minimum term or lock-in plans. Swap meals, change your delivery and skip or pause weeks in your online account!
What if I’m not home for my delivery?
No stress! When confirming your order, you can provide us with instructions on what to do if you're not at home.
What if there are certain foods I don’t eat?
Every recipe comes with nutritional and food allergen information. You can find this online when selecting your recipes and you’ll see that their a range of proteins, naturally gluten free and vegetarian recipes to choose from.
How will my food stay cool?
We carefully handpack all your sensitive ingredients in insulated cool pouches with ice packs to ensure freshness. Plus, our fully refrigerated vans keep your box cool in transit!