We're sorry to see you go! Keep in mind that you can always skip your deliveries or switch to a fortnightly or monthly delivery. See how to skip delivery here.

Cancelling your subscription is easy, you just need to go to follow these steps(please note you cannot cancel through the app only the website):

Log in to your HelloFresh account
Click on your name at the top of the page, and then select 'Settings'
Choose the subscription you'd like to cancel by clicking 'Manage'
Click on 'Cancel my subscription' in the bottom right hand corner
You will see the final screen confirming "Your subscription is now deactivated", then click close to confirm.
You will receive an email confirming your cancellation, please retain this for future reference.

Please note, if you have an active voucher applied to your account it may become void once you cancel your subscription. We don’t want you to miss out so if you just want to take a break, you can always use the 'Skip’ option in your menu selection to skip weeks.

Remember changes to your delivery must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.

Frequently Asked Questions

Self Service Actions

Managing My Account

About HelloFresh

The Christmas Box

My Deliveries

Gift Cards / Vouchers

My Payments

Placing & Editing Orders

Recipes & Ingredients

Sustainability

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