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Working at HelloFresh

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A Look Inside

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We have more than 130 people working at our HelloFresh site in New Zealand who help us deliver on our mission to serve our customers. When it comes to our teams, nothing is more important than the safety of our employees and instilling a positive work culture within our facilities. All new team members start their time working for us with safety training. We cultivate a culture where safety is not just a requirement, but a shared responsibility for all who work and visit our facilities. We actively manage safety in our sites on every shift and provide safety tips for frontline managers to share with employees, ensuring safety is top of mind for everyone working in the building. 

We are Committed to a Safe Work Environment

Employees are encouraged to voice their ideas, questions and concerns to our team. We value open two-way dialogue in our buildings and welcome direct feedback. Employees have many ways to share their thoughts, including speaking to their manager or speaking to our onsite leaders or safety representatives. We also regularly conduct employee surveys, hold events to celebrate diversity, facilitate safety weeks, start-of-shift standups and All Hands meetings where we encourage discussion at the site level. Finally, we have a <a href="https://hellofresh.whistleblowernetwork.net/frontpage">24/7 Speak up! hotline</a> available for anyone to share a concern anonymously.

We Listen to Our Employees

Our hourly employees prepare customer orders and work in full-time roles that offer competitive pay rates. We also conduct a comprehensive annual pay review to ensure we stay competitive in the local job market. For our salaried colleagues, we also conduct a yearly performance based pay review exercise using external benchmarking data. 
 
All HelloFresh staff, whether salaried or hourly, receive a selection of benefits outside of the workplace. These include a discount for HelloFresh products, annual influenza vaccinations and an Employee Assistance Programme. Salaried employees also benefit from access to a wide variety of fitness and wellness experiences, discounts on products and services and access to Headspace.

We Offer Competitive Pay & Benefits

To manage variation in customer demand, HelloFresh works with third-party partners who help supplement our permanent workforce. Starting as a temporary employee is one way to step into a regular, full-time role at HelloFresh. In 2024 more than 20 people transitioned from temporary workers to HelloFresh employees.
 
We expect all our suppliers, including our staffing partners to comply with all applicable laws and our Ethical Trading Policy. Our Ethical Trading Policy sets minimum standards regarding human rights, environmental standards and fair business that HelloFresh understands as the foundation of all our business activities. The <a href="https://drive.google.com/file/d/1n91l_MJdyGi5sT77v3kNSeJ9IaubDDfQ/view">Ethical Trading Policy</a> prohibits any form of forced or bonded labor (including any form of modern slavery or human trafficking), child labor, discrimination, harassment, harsh or inhumane treatment. It also requires suppliers and service providers to respect worker rights, provide a safe and hygienic workplace, and ensure timely payment of wages. 
We use <a href="https://www.sedex.com/">Sedex</a> (Supplier Ethical Data Exchange) as our main provider of ethical assurance for companies within our supply chain. In addition, we request audits based on the SMETA (Sedex Members Ethical Trade Audit) standard to verify our suppliers’ compliance with our ethical trading standards.

We Set High Expectations for Our Suppliers and Partners and We Hold Them Accountable

At HelloFresh, we believe everyone deserves access to wholesome, nutritious meals. That’s why we have partnered with KiwiHarvest to ensure any surplus food we don’t use is redirected to those families that need it most. You can learn more about our work with KiwiHarvest <a href="https://www.kiwiharvest.org.nz/blogs/hellofreshnz#:~:text=Our%20partnership%20with%20KiwiHarvest%20allows,food%20across%20New%20Zealand%20Aotearoa.">here</a>.
 
We are also proud to foster relationships with our local communities surrounding our Distribution Centres. Each quarter we have volunteer opportunities for staff, for example working with local schools to build vegetable and fruit gardens to help feed the students and their families.

We Are Committed to Giving Back to the Community

GET TO KNOW OUR EMPLOYEES

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