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Is an SMS from 3863 legitimate?
Yes, any SMS you receive from sender ID 3863 is officially from HelloFresh and is not spam. If you receive a message from this sender, you can trust that it is genuine.
What kind of messages will I receive from 3863?You may receive service updates, special offers, or important account-related information. We do not send unsolicited messages, and all communications are relevant to our customers.
Who can I contact for more information?If you have any questions or concerns, please reach out to our customer support team via our chat here
HelloFresh cannot continue to use ‘Naturally Gluten Free’. This is due to compliance reasons according to Food Standard Code.
However, we have not removed any of the recipes that we previously used this tag on. You can find the same weekly collection of recipes if you select our new preference ‘No Bread or Pasta’.
These recipes will suit customers with dietary restrictions or who are looking to reduce their gluten intake; however they are not labelled as or classified as gluten-free due to risks of cross-contact in grain farming and production facilities. This means they are not suitable for coeliacs to consume.
Do you still have Gluten Free recipes on the menu?
HelloFresh cannot label our recipes with ‘Gluten Free’. This is due to compliance reasons according to Food Standard Code.
However, we have a number of recipes that do not include bread or pasta. These recipes will suit customers with dietary restrictions or who are looking to reduce their gluten intake; however they are not labelled as or classified as gluten-free due to risks of cross-contact in grain farming and production facilities. This means they are not suitable for coeliacs to consume.
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