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Find out the answers to the most frequently asked questions about our meal kits | HelloFresh phone number, delivery, subscription, ingredients, account, payment.

HelloFresh FAQs | Your most frequently asked questions

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Frequently Asked Questions

Below you will find the answers to the most frequently asked questions about our <a href="/meal-kits" title="meal kits">meal kits</a>.

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Your Order

Your next delivery date will be on {{nextDelivery}}. You can skip or un-skip your weeks anytime using the Edit delivery button

Delivery Support

You can change your delivery day after reactivating

Menu for {{deliveryDateForStatusBar}} delivery

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THANK YOU FOR DONATING

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Today’s the last day!

1 day left!

There are {{ daysToCutoff }} days left to change your {{ deliveryDate }} delivery!

Today’s the last day to change your {{ deliveryDate }} delivery!

There is 1 day left to change your {{ deliveryDate }} delivery!

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Please try again or contact Customer Care at https://www.hellofresh.co.nz/contact-us.

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Rate and review recipes you’ve tried and enjoyed!

Your favourite recipes

You’ve earned a free box to send to a friend.

Choose another delivery day

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Delivery FAQs

Tell us what you think about the recipe

How likely are you to recommend HelloFresh to a friend or colleague?

Looking for last week's menu?

Here you can view and rate all the recipes you tried! Your valuable feedback will be sent to our kitchen.

My Past Meals

Check back in a few days to view, rate, and save your recipes.

{{name}}, your first delivery is on its way!

Past Deliveries

Why did you skip this week?

How many recipes have you cooked already?

Send friends ${{discountForFriend}} credit and get ${{creditForCustomer}} for each one who signs up.

Get ${{creditForCustomer}} when you give ${{discountForFriend}}

Send friends a free box and get ${{creditForCustomer}} for each one who signs up.

Get ${{creditForCustomer}} when you send a free box

Tracking your deliveries is easier than ever with our app!

Get delivery updates

Delivery {{number}}

Send a free box

Classic Plan

Family Plan

Premium recipe charge

Choose your meals, manage your plan and view your recipes in our app.

Download the HelloFresh app

Success! You created an account without a password.

Do I have to receive my box immediately after I redeem my gift?

Your gift card recipient will receive an email on the specific day that you indicate. This email will contain step-by-step instructions on how to redeem the gift card. If you chose to print the gift card at home, it’s up to you to hand them their gift!

When will the person I am sending a gift card to receive it?

Nope! We only ask you to log in or create an account so we can send you an order confirmation but this will not result in a subscription.

Do I have to have a HelloFresh subscription to purchase or redeem a gift card?

We don’t yet support buying multiple cards on the same order but you can go through the purchasing process several times without having to create a new account.

Can I purchase more than one gift card?

Yes, you will receive an email confirmation after purchasing a gift card. If you picked the ‘Print at Home’ option, this email will also include a printable card for you to download and give to the recipient. If the recipient(s) do not receive the email confirmation, we suggest they check their spam folders.

Will I receive an email confirmation for my gift card purchase(s)?

Unfortunately, we do not support this yet.

Can I buy a gift for someone who lives in a different country?

All of them! As long as the value is covered by your gift card you will not be charged. If you select recipes that exceed the value of your gift, you will be charged the difference. The value of each recipe is indicated on the Meal Selection page.

Which recipes can I choose from if I have a gift card?

If you have credit left on your account, it will automatically apply to your next delivery(ies) when you start a weekly subscription. Don’t worry, you can stop the subscription at any time! Go to Our Plans, select Plan Preferences, and complete checkout. The credit left from your gift will automatically be applied.

I redeemed a gift card and have credit left on my account, now what?

Take a look at our frequently asked questions to learn more.

Still have questions?

Do gift card purchases automatically result in the creation of a subscription?

What is my credit card information needed for if I’m just redeeming a gift?

Recipients can use your gift towards any meal plan 

How much would you like to gift?

When would you like us to send the email?

Add a personal message

Who should we send it to?

Buy a gift card

We've made gifting easy, so you can focus on spoiling your family and friends.

Looking for corporate sales or partnerships?

Give the gift of stress-free dinners with pre-portioned ingredients and easy-to-follow recipes delivered to their door.

Meals made easy

Your recipient can choose from new & improved recipes every week and decide when and where to receive the meal kit.

Their box, their way

We deliver the right amount of fresh, seasonal ingredients and wholesome recipes to their door.

Fresh flavours

Redeem it now to get fresh ingredients and delicious recipes sent your way!

Take the stress out of dinner with easy-to-follow recipes and fresh ingredients

Dinner made easy 

Choose from a range of delicious new & improved recipes 


Fresh flavours 

Set your schedule

Click the link we sent to {{email}} to sign in.

We sent a link to {{email}} that you can use to log in to your account.a

Get a link sent to your email to log in instantly.

Something went wrong. Please try again later.

We picked {{mealCount}} meals based on your preferences. Explore more and edit now or after checkout.

This week’s menu

Pause or cancel anytime

No commitments

Our widest variety of recipes featuring a range of quality proteins and seasonal produce.

Wholesome recipes designed specifically for families with young kids.

These delicious meals are a healthier option, with under 650 calories per serving and low carb options.

Whip up a meal with little time or effort and get the same delicious flavour.

A delicious variety of creative and wholesome vegetarian recipes.

Mix up your week with a delicious combination of vegetarian and meat recipes.

Feel great from the inside out with our wholesome, delicious recipes all under 650 calories per serving. 

Wholesome and delicious meals that go easy on the carbs

We'll show you your preferred recipes first, but you’ll have access to the full menu every week.

Select from the categories below. You can always change them later!

Enjoy meals packed with protein and flavour

Personalise Your Plan

You’ll see your preferred recipes first, but you can still choose from the full weekly menu.

Preference(s) saved!

Create account

Forgot password?

Would you like to set a password?

We'll use this as your default plan size, but you can customise it from week to week.

Choose your plan size

What kind of recipes do you like?

How it works

Please try again later or contact Customer Care at https://www.hellofresh.co.nz/contact-us.

FAQs

Earn credit when your friend joins HelloFresh.

Refer your friends

Rewards

Discover how you can be rewarded for simply ordering HelloFresh.

Benefits

Your discount(s) this week:

Unskip to use your discount(s):

Claim rewards

Send friends {{discountForFriend}} and get 50% off your next box for each one who signs up.

Get 50% off your next box when you give {{discountForFriend}}

You've unlocked the special prize!

For a limited time, you'll receive increased rewards for every friend you bring to the table. Introduce your friends to HelloFresh and unlock extra savings on your next box.

Get extra credit for sharing the key to weeknight dinners...only for a short time!

Share the joy of cooking together. Give a friend their first box free and you’ll earn {{creditForCustomer}} when they subscribe.

Send free box via

Know someone who'd enjoy HelloFresh?

Nothing shared yet

Have questions? We’re here to help!

Every referral is another shot at the final. Don’t stop at one.

Score 2 tickets to the final on 19 July!  ⚽🏆️

Refer friends for a shot at two tickets to this year’s soccer championship final on 19 July!

Take your shot

Refer friends for a shot at two tickets to this year’s football championship final on 19 July!

Pop in their email or share your link. They get their first HelloFresh box for free.

Send a friend a free box

You earn {{creditForCustomer}} every time, to use on future orders. Plus another shot at the final.

You earn 50% off your next box for each friend who places an order. Plus another shot at the final.

They join. You earn {{creditForCustomer}}.

They join. You earn 50% off your next box.

Don’t stop at one! Earn up to 20 entries to win. The winner is drawn {{endDate}}. Good luck!

Each referral = 1 entry

For each friend you refer, you earn {{creditForCustomer}} and 1 entry to win. More referrals, more chances to win!

For each friend you refer, you earn 50% off your next box and 1 entry to win. More referrals, more chances to win!

Win 2 tickets to the final

YOUR SHOTS

Your free box has been sent

Give friends a free week of meals. Hurry, freebies are limited and expire soon!

You have {{availableFreebies}} free boxes to send

You have 1 more free box to send

Celebrate, support or simply show you care. Send a fresh box or a gift card to someone special.

Gift a home-cooked night.

Facebook

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Messages

We’re sorry! Sharing is not available at the moment – please try again later.

Send friends our biggest discount, and get 50% off your next box when they sign up!

Earn when you share

Get {{creditForCustomer}} off your next order when friends sign up.

How does the referral work

Your friend will get ${{discountForFriend}} off the first box, and you'll get 50% off your next box when they sign up using your personal code.

Two people cooking together in a kitchen with a HelloFresh box on the bench

Two women laughing together at a dinner table while looking at a smartphone, with plated meals of salmon, grains, and vegetables in front of them

Share with a friend.

Excited about this week's menu?

Hope your friends love HelloFresh too.

Share free boxes with friends.

Two people enjoying a home-cooked meal together at a table

Make someone's week easier!

Share that home-cooked feeling

Hey, I thought you might like this!

{{numberClaimed}} of {{numberAvailable}} claimed

All Oura Rings have been claimed. Your referrals earned you {{amount}}.

Unlock it when 3 friends claim their free box.

Share this recipe

Your friend gets {{discountForFriend}} off their first box

Include my referral link

A father and two children enjoying a meal together at the dinner table

Share this recipe with a friend.

Know someone who'd like this?

Woman playfully holding a green bean above her lip like a moustache while being photographed on a phone, surrounded by freshly prepared dishes including grilled meat, snap peas, rice, and sliced radishes in a rustic kitchen

Woman playfully holding a green bean above her lip like a moustache, surrounded by freshly prepared dishes including snap peas and rice in a rustic kitchen

Send them a free box and you’ll earn {{creditForCustomer}} when they sign up.

Send them a free box and you’ll get 50% off your next box when they sign up.

Your friend would love one too.

Send your invite

They pick their meals

Plus, you earn {{amount}}.

They cook and enjoy

From share to serve

Send an invite and let them enjoy a free box, Delivered to their door. As a thank-you, you'll get ${{creditForCustomer}} off as soon as they place their Order.

Give them a taste – it’s on us.

Keep an eye on your email for ${{creditForCustomer}} credit once your friend signs up successfully.

Once your friends accept your invitations, your credit will move from pending to received. This amount is the total credit you've received, not your remaining balance.

Send a friend a free box and get ${{creditForCustomer}} off when they sign up.

Get ${{creditForCustomer}} off your next order

Get 50% off your next box

Ask your friend to scan this QR code.

Share in person

Plus, you’ll get ${{creditForCustomer}} off your next Order when they claim it.

They’ll sign up to get it, with no pressure to stay.

Send friends a delicious discount and get {{creditForCustomer}} when they sign up!

Get {{creditForCustomer}} off your second box when they sign up.

Share a free box with a friend

Share free meals, get {{creditForCustomer}}

Get 50% off your next box when they sign up.

Frequently Asked Questions

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Managing My Account

About HelloFresh

My Deliveries

Gift Cards / Vouchers

My Payments

Placing & Editing Orders

Recipes & Ingredients

Sustainability

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