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Frequently Asked Questions

Below you will find the answers to the most frequently asked questions about our meal kits.
Below you will find the answers to the most frequently asked questions about our meal kits.

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How do I redeem my free treat each week?

To redeem your free treat each week, simply follow the steps below:

  1. First, log in to your account online via www.hellofresh.co.nz
  2. Once logged in, click on the 'My Deliveries' tab on the upper left, and you'll see the menu and delivery week.
  3. Click the ‘Change Meals’ button to select your recipes then press ‘Continue’.
  4. Next, you’ll be shown the ‘Free Add-Ons for Life’ section where you can add one of our delicious treats to your order for free!
  5. Don’t forget to click ‘Confirm Order’ on the upper right to save your selection.

    Please note that you will need to manually add your free treat each week - these will not automatically be added to your weekly order

    Also a quick reminder! This offer is not valid once your subscription has been cancelled and will be removed from your account.

Managing My Account

About HelloFresh

My Deliveries

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Placing & Editing Orders

Recipes & Ingredients

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