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We’re a meal kit delivery service designed to make dinnertime simply delicious! How do we do this? By delivering fresh, seasonal ingredients and easy-to-follow recipe cards right to your door, making it quick and easy for you to cook wholesome dinners the whole household will love!
You select your meals to create your perfect menu, and we’ll deliver the exact amounts of everything you need to make the meal. You’ll just need to have a few pantry staples on hand (don’t worry - it’s just basic things like salt, pepper and oil). We run a flexible subscription, so there’s no scary lock-in terms or cancellation fees. And the best part? You can manage your account on the go via our free HelloFresh app.
Don't forget, if you need to make any changes to your upcoming delivery, make sure that you do so before your weekly order cut-off which you can find in the ‘My Deliveries' section of your account.
Didn't get the info you're looking for? Click here to get in touch with us.
It's no problem at all! In fact, lots of our customers are not home at the time of delivery. When you confirm your order, you'll have the option to leave delivery instructions for your driver so they can leave your box in a safe place (like your back door or under your porch bench).
Rest assured, our boxes are specially designed to keep your food cool, with insulated cool pouches and ice packs to keep your ingredients as fresh as you'd expect.
This means we were unable to process payment for a delivery you received. We'll attempt payment three times before your delivery. If we're unable to take the payment successfully we'll send an email and SMS with a link to pay.
If you would like to pay now click here. You'll be able to see all unsuccessful payments, and pay by clicking 'Proceed to Payment'. You can also update your payment method if needed.
Couldn't find the information you were looking for? Click here to get in touch with us.
If for any reason you need to change your personal details such as your email address or password, it's easy to do from your online account by clicking here.
Remember, any changes that affect your delivery must be made before your weekly order cut off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.
You will receive a tracking link via SMS which you can follow to check the current status of your delivery. This will be sent from New Zealand Post or Urgent Couriers.
Is it still within your selected delivery window? It may be that your delivery driver is still on their way to you! You can check your selected delivery window here.
If your delivery window has passed and your box still hasn't arrived, please check the tracking link for the latest updates. Otherwise, please click here to get in touch with us and one of our agents will follow up directly with the couriers.
Oh no! We're really sorry to hear that your box didn't arrive safely. You may have received a text message the night before your box was scheduled with a tracking link, so please check this for an update on your delivery.
Before getting in touch with our customer care team, please check your delivery window. Keep in mind that the delivery driver has up until the end of the window to deliver your box. Please note, we are unable to call drivers when they are on route. The driver may have left the box in an alternative safe place, so please also check the vicinity of your property.
If you still need help, click here to get in touch with us.
To redeem your free treat each week, simply follow the steps below:
- First, log in to your account online via www.hellofresh.co.nz
- Once logged in, click on the 'My Deliveries' tab on the upper left, and you'll see the menu and delivery week.
- Click the ‘Change Meals’ button to select your recipes then press ‘Continue’.
- Next, you’ll be shown the ‘Free Add-Ons for Life’ section where you can add one of our delicious treats to your order for free!
- Don’t forget to click ‘Confirm Order’ on the upper right to save your selection.
Please note that you will need to manually add your free treat each week - these will not automatically be added to your weekly order
Also a quick reminder! This offer is not valid once your subscription has been cancelled and will be removed from your account.
We now only have one weekly cut off date, no matter what your delivery day is. This will be Tuesday on the week before your delivery is due to arrive. You can find your weekly order cut-off in the ‘My Deliveries’ section of your account.
By reducing the amount of cut off days, our team is able to more accurately source your ingredients each week, helping us reduce any waste at our warehouse while ensuring you receive fresh ingredients.
To change your delivery day click here.
Remember changes to your delivery must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.
To change your delivery address click here.
Remember changes to your delivery details must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.
We're a flexible subscription service - so skipping your deliveries is quick and easy!
Simply follow these steps:
- Login to your HelloFresh account on the app.
- Select 'Home'
- Choose the delivery you would like to skip
- Click 'Edit delivery'
- Here you can select 'Skip this week'. Voila! It's that easy!
You can also change your delivery day and box size in this area. Please note that this will only skip the individual delivery date that you selected. To skip more boxes, you need to select each day that you want to skip.
Remember changes to your delivery must be made before your weekly order cut-off.
Managing My Account
About HelloFresh
My Deliveries
Gift Cards / Vouchers
My Payments
Placing & Editing Orders
Recipes & Ingredients