We're sorry to see you go! Keep in mind that you can always skip your deliveries or switch to a fortnightly or monthly delivery. See how to skip delivery here.

Cancelling your subscription is easy, you just need to go to follow these steps(please note you cannot cancel through the app only the website):

1. Log in to your HelloFresh account
2. Click on your name at the top of the page, and then select 'Settings'
3. Choose the subscription you'd like to cancel by clicking 'Manage'
4. Click on 'Cancel my subscription' in the bottom right hand corner
5. You will see the final screen confirming "Your subscription is now deactivated", then click close to confirm.
6. You will receive an email confirming your cancellation, please retain this for future reference.
   
   Please note, if you have an active voucher applied to your account it may become void once you cancel your subscription. We don’t want you to miss out so if you just want to take a break, you can always use the 'Skip’ option in your menu selection to skip weeks.
   
   Remember changes to your delivery must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.

To change your menu preference, simply follow the instructions below:

On the HelloFresh app (via your phone):

• On the app homepage, go to ‘Settings’ in the bottom right corner of the page
• Click the ‘Edit’ button in ‘Plan Settings’
• Select your Menu preference from the drop down menu
• Scroll down to save your changes!
  
  On the HelloFresh website (via desktop/computer):
  
  
• On the website homepage, look for your name in the top right hand corner of the page. Click here and select ‘Account Settings’ in the drop down menu
• Under 'Plan Settings', select your Menu preference from the drop down menu
• Remember to save your changes!

To redeem your free treat each week, simply follow the steps below:

1. First, log in to your account online via www.hellofresh.co.nz
2. Once logged in, click on the 'My Deliveries' tab on the upper left, and you'll see the menu and delivery week.
3. Click the ‘Change Meals’ button to select your recipes then press ‘Continue’.
4. Next, you’ll be shown the ‘Free Add-Ons for Life’ section where you can add one of our delicious treats to your order for free!
5. Don’t forget to click ‘Confirm Order’ on the upper right to save your selection.
   
   Please note that you will need to manually add your free treat each week - these will not automatically be added to your weekly order
   
   Also a quick reminder! This offer is not valid once your subscription has been cancelled and will be removed from your account.

We're so excited for you to become a part of the HelloFresh family! It's really easy to get started. Here are instructions on how to place your HelloFresh order:

1. Jump onto our website, click on the 'Our Plans' tab and select your chosen plan type.
2. Check out our menu if you want a little help deciding. Then follow the simple steps to create your account; including choosing your delivery day and time and entering payment details.
3. Make sure you read and agree to our Terms and Conditions before hitting 'Place your order'. Now the fun part, you can choose your meals!
4. Look out for your order confirmation and the email on how to manage your account. You're done!
   
   Welcome to HelloFresh!