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Find out the answers to the most frequently asked questions about our meal kits | HelloFresh phone number, delivery, subscription, ingredients, account, payment.

HelloFresh FAQs | Your most frequently asked questions

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Below you will find the answers to the most frequently asked questions about our <a href="/meal-kits" title="meal kits">meal kits</a>.

Frequently Asked Questions

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Classic Plan

Family Plan

Premium recipe charge

Choose your recipes, skip a week and manage your account on the go.

Download the HelloFresh app

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Do I have to receive my box immediately after I redeem my gift?

Your gift card recipient will receive an email on the specific day that you indicate. This email will contain step-by-step instructions on how to redeem the gift card. If you chose to print the gift card at home, it’s up to you to hand them their gift!

When will the person I am sending a gift card to receive it?

Nope! We only ask you to log in or create an account so we can send you an order confirmation but this will not result in a subscription.

Do I have to have a HelloFresh subscription to purchase or redeem a gift card?

We don’t yet support buying multiple cards on the same order but you can go through the purchasing process several times without having to create a new account.

Can I purchase more than one gift card?

Yes, you will receive an email confirmation after purchasing a gift card. If you picked the ‘Print at Home’ option, this email will also include a printable card for you to download and give to the recipient. If the recipient(s) do not receive the email confirmation, we suggest they check their spam folders.

Will I receive an email confirmation for my gift card purchase(s)?

Unfortunately, we do not support this yet.

Can I buy a gift for someone who lives in a different country?

All of them! As long as the value is covered by your gift card you will not be charged. If you select recipes that exceed the value of your gift, you will be charged the difference. The value of each recipe is indicated on the Meal Selection page.

Which recipes can I choose from if I have a gift card?

If you have credit left on your account, it will automatically apply to your next delivery(ies) when you start a weekly plan. Don’t worry, you can stop the plan at any time! Go to Our Plans, select plan preferences and complete checkout. The credit left from your gift will automatically be applied.

I redeemed a gift card and have credit left on my account, now what?

Take a look at our frequently asked questions to learn more.

Still have questions?

Do gift card purchases automatically result in the creation of a subscription?

What is my credit card information needed for if I’m just redeeming a gift?

Recipients can use your gift towards any meal plan 

How much would you like to gift?

When would you like us to send the email?

Add a personal message

Who should we send it to?

Buy a gift card

We've made gifting easy, so you can focus on spoiling your family and friends.

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Give the gift of stress-free dinners with pre-portioned ingredients and easy-to-follow recipes delivered to their door.

Meals made easy

Your recipient can choose from new & improved recipes every week and decide when and where to receive the meal kit.

Their box, their way

We deliver the right amount of fresh, seasonal ingredients and wholesome recipes to their door.

Fresh flavours

Redeem it now to get fresh ingredients and delicious recipes sent your way!

Take the stress out of dinner with easy-to-follow recipes and fresh ingredients

Dinner made easy 

Choose from a range of delicious new & improved recipes 


Fresh flavours 

Set your schedule

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Our widest variety of recipes featuring a range of quality proteins and seasonal produce.

Wholesome recipes designed specifically for families with young kids.

These delicious meals are a healthier option, with under 650 calories per serving and low carb options.

Whip up a meal with little time or effort and get the same delicious flavour.

A delicious variety of creative and wholesome vegetarian recipes.

Feel great from the inside out with our wholesome, delicious recipes all under 650 calories per serving. 

Wholesome and delicious meals that go easy on the carbs

We'll show you your preferred recipes first, but you’ll have access to the full menu every week.

Select from the categories below. You can always change them later!

Personalise Your Plan

You’ll see your preferred recipes first, but you can still choose from the full weekly menu.

Frequently Asked Questions

Self Service Actions

Managing My Account

About HelloFresh

My Deliveries

Gift Cards / Vouchers

My Payments

Placing & Editing Orders

Recipes & Ingredients

Sustainability

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