We now only have one weekly cut off date, no matter what your delivery day is. This will be Tuesday on the week before your delivery is due to arrive. You can find your weekly order cut-off in the ‘My Deliveries’ section of your account.

By reducing the amount of cut off days, our team is able to more accurately source your ingredients each week, helping us reduce any waste at our warehouse while ensuring you receive fresh ingredients.

We're so excited for you to become a part of the HelloFresh family! It's really easy to get started. Here are instructions on how to place your HelloFresh order:

1. Jump onto our website, click on the 'Our Plans' tab and select your chosen plan type.
2. Check out our menu if you want a little help deciding. Then follow the simple steps to create your account; including choosing your delivery day and time and entering payment details.
3. Make sure you read and agree to our Terms and Conditions before hitting 'Place your order'. Now the fun part, you can choose your meals!
4. Look out for your order confirmation and the email on how to manage your account. You're done!
   
   Welcome to HelloFresh!

To change your box size simply follow these steps:

1. Log in to your HelloFresh account.
2. Click on your name in the top right-hand corner, then click on 'Account Settings'.
3. Click on 'Plan Settings' on the left hand side. Here, you can change the box size by using the drop-down box under 'Number of people'.
4. Make sure to click 'Save' when you are done!
   
   Remember changes to your delivery must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.

To skip a delivery, just follow these simple steps:

1. Login to your HelloFresh account
2. Head to the 'My Deliveries' section of your account in the top left-hand corner.
3. Here you can click on 'Edit Delivery' and then select 'Skip this week' to skip.
4. Skipped weeks will then be shown in red. Voila! It's that easy!
   
   Remember that this will only skip the individual date that you selected. To skip more deliveries, you need to select each day that you want to skip.

We're a flexible subscription service - so skipping your deliveries is quick and easy!

Simply follow these steps:

1. Login to your HelloFresh account on the app.
2. Select 'My Menu' from the panel along the bottom of the home page.
3. Click 'Edit delivery'. This will bring up a pop up called 'Manage your delivery'.
4. Here you can select 'Skip this week'. Voila! It's that easy!
   
   You can also change your delivery day and box size in this area. Please note that this will only skip the individual delivery date that you selected. To skip more boxes, you need to select each day that you want to skip.
   
   Remember changes to your delivery must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.