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If you have received contact from a collections agency, it means you have an outstanding amount owing for your deliveries. When a payment is unsuccessful, we will attempt to take payment three times in total. In addition to this, we will also always contact you to follow up with multiple payment reminders before referring you to our collection agency.
If you would like to pay now click here. You'll be able to see all unsuccessful payments, and pay by clicking 'Proceed to Payment'. You can also update your payment method if needed. Alternatively, you can follow the steps provided from the collections agency.
In addition to receiving easy-to-follow recipe cards with step-by-step instructions, you’ll also receive all the pre-portioned ingredients you need to make each meal.
Your protein, dairy and condiments are packed in our cool pouches with ice packs to keep cool in case you're not home when your box arrives!
There may be some things you need to keep handy, such as salt, pepper, water and oil. These are things you will usually have in the pantry, and if you're ever unsure of what pantry items you will need for your recipes, you can always log in to your online account or your HelloFresh app and click on your menu choices to check these out in advance.
In order to apply your credit to your delivery, you will need to apply yours manually. To manually apply your balance, simply head to your cart for any upcoming editable week and select "Apply". Any remaining credit balance will be made available for use towards the following box.
Please keep in mind that most credits, including are only available while your account is active and will be removed upon cancellation of your subscription.
💡 Pro-Tip: Pause, Don't Cancel! To keep your HelloFresh Cash from being forfeited, simply skip your deliveries instead of cancelling. Your credits stay in your account until they expire.
We're so excited for you to become a part of the HelloFresh family! It's really easy to get started. Here are instructions on how to place your HelloFresh order:
- Jump onto our website, click on the 'Our Plans' tab and select your chosen plan type.
- Check out our menu if you want a little help deciding. Then follow the simple steps to create your account; including choosing your delivery day and time and entering payment details.
- Make sure you read and agree to our Terms and Conditions before hitting 'Place your order'. Now the fun part, you can choose your meals!
- Look out for your order confirmation and the email on how to manage your account. You're done!
Welcome to HelloFresh!
Before you start cooking, you’ll just need to check your cupboard for a few pantry staples.
- Olive oil
- Vinegar (white, rice or balsamic wine)
- Sugar (brown, white)
- Butter
- Milk
- Egg
- Flour (plain, wholemeal)
- Salt
- Pepper
- Cracked Black Pepper
- Soy Sauce
- Tomato sauce
- Maple or Agave Syrup
- Bicarbonate of Soda
- Honey
- Fish Sauce
- Cinnamon
If you're ever unsure of what pantry items you will need for your recipes, you can always log in to your online account or your HelloFresh app and click on your menu to check these out in advance.
We understand it can be tricky to cater to a household of different requirements, so our Food Info page is here to save the day if you need to check the ingredients for allergens.
Halal
At this stage, some of our meat suppliers are certified Halal whilst others are not, so we are unable to guarantee a meal plan suitable for those following a Halal diet.
Paleo/Vegan/Dairy/Gluten Free
At this stage, we don't have an entirely paleo, vegan, dairy-free or gluten-free meal box preference for our customers but please keep in mind, all ingredients are separately packed and clearly labelled, with an ingredients list for all recipes available in advance HERE. This means you have the opportunity to omit or substitute any ingredient that you can't, or don't want to eat.
Many of our customers with special dietary needs in the family find that with a little tweaking, our HelloFresh boxes work well for them!
- Cardboard box:
Your box, recipe cards, meal kit bags (including stickers) and any cans you receive with your meals are all recyclable
- Ice Packs:
The ice packs are perfect for reuse in your chilly bin or cooler bag. Otherwise, simply dispose of the water-based gel in your general waste, you can then recycle the outer layer through Soft Plastics New Zealand. To locate your nearest drop off location visit https://www.recycling.kiwi.nz/store-locator.
- Plastic Wrappers: The plastic wrappers used for your meats, salads and herbs help to keep them fresh and hygienic. These can also be recycled through Soft Plastics New Zealand. To locate your nearest drop off location visit https://www.recycling.kiwi.nz/store-locator.
Managing My Account
About HelloFresh
My Deliveries
Gift Cards / Vouchers
My Payments
Placing & Editing Orders
Recipes & Ingredients