You will receive a tracking link via SMS which you can follow to check the current status of your delivery. This will be sent from New Zealand Post or Urgent Couriers.

Is it still within your selected delivery window? It may be that your delivery driver is still on their way to you! You can check your selected delivery window here.

If your delivery window has passed and your box still hasn't arrived, please check the tracking link for the latest updates. Otherwise, please click here to get in touch with us and one of our agents will follow up directly with the couriers.

Oh no! We're really sorry to hear that your box didn't arrive safely. You may have received a text message the night before your box was scheduled with a tracking link, so please check this for an update on your delivery.

Before getting in touch with our customer care team, please check your delivery window. Keep in mind that the delivery driver has up until the end of the window to deliver your box. Please note, we are unable to call drivers when they are on route. The driver may have left the box in an alternative safe place, so please also check the vicinity of your property.

If you still need help, click here to get in touch with us.