Before you start cooking, you’ll just need to check your cupboard for a few pantry staples.

• Olive oil
• Vinegar (white, rice or balsamic wine)
• Sugar (brown, white)
• Butter
• Milk
• Egg
• Flour (plain, wholemeal)
• Salt
• Pepper
• Cracked Black Pepper
• Soy Sauce
• Tomato sauce
• Maple or Agave Syrup
• Bicarbonate of Soda
• Honey
• Fish Sauce
• Cinnamon
  
  If you're ever unsure of what pantry items you will need for your recipes, you can always log in to your online account or your HelloFresh app and click on your menu to check these out in advance.

In order to apply your credit to your delivery, you will need to apply yours manually. To manually apply your balance, simply head to your cart for any upcoming editable week and select "Apply". Any remaining credit balance will be made available for use towards the following box.

Please keep in mind that most credits, including are only available while your account is active and will be removed upon cancellation of your subscription.

💡 Pro-Tip: Pause, Don't Cancel! To keep your HelloFresh Cash from being forfeited, simply skip your deliveries instead of cancelling. Your credits stay in your account until they expire.

We now only have one weekly cut off date, no matter what your delivery day is. This will be Tuesday on the week before your delivery is due to arrive. You can find your weekly order cut-off in the ‘My Deliveries’ section of your account.

By reducing the amount of cut off days, our team is able to more accurately source your ingredients each week, helping us reduce any waste at our warehouse while ensuring you receive fresh ingredients.

Due to the extreme weather conditions in New Zealand, some of our suppliers have been affected which has resulted in instances of ingredient substitution or non delivery. When we're unable to source an ingredient, we’ll do everything we can to swap it for something that meets our high quality standards and suits the recipe ordered, while providing you with an update as early as possible. If you do have an ingredient missing in your meal kit, please note that you will be compensated. We’re sorry about any inconvenience caused and are working hard to ensure you receive appropriate substitutions so your dish will be just as delicious. We appreciate your understanding and flexibility as we navigate the current challenges.

Please log the issue by visiting out contact us page here so we can take note of what has happened and compensate you for any ingredients.

Tailor Your Menu with Your Food Profile

Your menu, your way. We want every HelloFresh box to feel like it was curated just for you! By updating your Food Profile, you can let our chefs know exactly what you love. Whether you’re looking for No Pork, No Fish, or Pescatarian options, we’ll make sure your automatic meal picks align perfectly with your lifestyle.

While you’ll always have access to our full weekly menu, this helps us highlight the recipes that best fit your taste and goals.

Active users can update their Food Profile by clicking here.