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My voucher isn't working
How frustrating! There are a few simple things that you can check first:
- Does the box you are ordering match the voucher that you have? For example, sometimes we have an offer on a 3 meal box and the voucher won't work on any other box type.
- Be sure you haven't previously used a voucher of that kind. We do have a limit of one promotional 'first box' offer per household.
- If you have received an email with a voucher link and it doesn't seem to work, we suggest using Google Chrome to claim your discount and also clearing your browser history and cookies before trying again.
- Please also ensure the voucher code is applied in the checkout before proceeding with the order (you will see the applied discount on the right side of the screen)!
Please bear in mind that voucher codes are not valid on meal upgrades or add-ons.
Didn't get the info you're looking for? Click here to get in touch with us.
What staple items do I need in my pantry?
Before you start cooking, you’ll just need to check your cupboard for a few pantry staples.
- Olive oil
- Vinegar (white, rice or balsamic wine)
- Sugar (brown, white)
- Butter
- Milk
- Egg
- Flour (plain, wholemeal)
- Salt
- Pepper
- Cracked Black Pepper
- Soy Sauce
- Tomato sauce
- Maple or Agave Syrup
- Bicarbonate of Soda
- Honey
- Fish Sauce
- Cinnamon
If you're ever unsure of what pantry items you will need for your recipes, you can always log in to your online account or your HelloFresh app and click on your menu to check these out in advance.
Which meals will be in my box?
That's your choice! If you can't wait to see what's arriving in your next box, jump online and click on 'My Deliveries' to see what's coming up. Check out next week using the arrows at the top of the page. This is where you can also make changes to your recipe choices before the weekly cut off.
Not a customer yet? Click on 'Our Recipes' on the top navigation bar and select 'next week' to see what's coming up. You can check out all the upcoming meals. Don't forget - you can also view the upcoming recipes through the app.
What am I supposed to do with the packaging?
- Cardboard box:
Your box, recipe cards, meal kit bags (including stickers) and any cans you receive with your meals are all recyclable
- Ice Packs:
The ice packs are perfect for reuse in your chilly bin or cooler bag. Otherwise, simply dispose of the water-based gel in your general waste, you can then recycle the outer layer through Soft Plastics New Zealand. To locate your nearest drop off location visit https://www.recycling.kiwi.nz/store-locator.
- Plastic Wrappers: The plastic wrappers used for your meats, salads and herbs help to keep them fresh and hygienic. These can also be recycled through Soft Plastics New Zealand. To locate your nearest drop off location visit https://www.recycling.kiwi.nz/store-locator.