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Before you start cooking, you’ll just need to check your cupboard for a few pantry staples.
- Olive oil
- Vinegar (white, rice or balsamic wine)
- Sugar (brown, white)
- Butter
- Milk
- Egg
- Flour (plain, wholemeal)
- Salt
- Pepper
- Cracked Black Pepper
- Soy Sauce
- Tomato sauce
- Maple or Agave Syrup
- Bicarbonate of Soda
- Honey
- Fish Sauce
- Cinnamon
If you're ever unsure of what pantry items you will need for your recipes, you can always log in to your online account or your HelloFresh app and click on your menu to check these out in advance.
To skip a delivery, just follow these simple steps:
- Login to your HelloFresh account
- Head to the 'My Deliveries' section of your account in the top left-hand corner.
- Here you can click on 'Edit Delivery' and then select 'Skip this week' to skip.
- Skipped weeks will then be shown in red. Voila! It's that easy!
Remember that this will only skip the individual date that you selected. To skip more deliveries, you need to select each day that you want to skip.
How to skip on the website
Yes, absolutely! Just click here and select 'Edit delivery' then ‘Skip this week’. Remember this will only skip the selected week, and deliveries will resume again the following week. To skip for an extended period, you will need to skip each week individually.
How to skip on the app
- Login to your app
- Click on 'Home'
- Select the week you want to skip
- Select 'Edit or Skip' and then select 'Skip this week'
Just make sure any changes to your account are made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.
We're sorry to see you go! Keep in mind that you can always skip your deliveries or switch to a fortnightly or monthly delivery. See how to skip delivery here.
Cancelling your subscription is easy, you just need to go to follow these steps(please note you cannot cancel through the app only the website):
- Log in to your HelloFresh account
- Click on your name at the top of the page, and then select 'Settings'
- Choose the subscription you'd like to cancel by clicking 'Manage'
- Click on 'Cancel my subscription' in the bottom right hand corner
- You will see the final screen confirming "Your subscription is now deactivated", then click close to confirm.
- You will receive an email confirming your cancellation, please retain this for future reference.
Please note, if you have an active voucher applied to your account it may become void once you cancel your subscription. We don’t want you to miss out so if you just want to take a break, you can always use the 'Skip’ option in your menu selection to skip weeks.
Remember changes to your delivery must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.
You’re not able to cancel your subscription via the app. Your subscription can be easily cancelled or skipped at any time through the HelloFresh website here.
Please note, if you have an active voucher applied to your account it may become void once you cancel your subscription. We don’t want you to miss out so if you just want to take a break, you can always use the 'Skip’ option in your menu selection to skip weeks.
We’re passionate about making it easier for you to cook delicious, nutritious meals with fresh ingredients from scratch on a regular basis – it’s better for you, your family and even the planet! But we know that your busy schedule can sometimes make it difficult, so we operate as a subscription to take all of the hard bits (like meal planning and shopping) away. We just leave you to do the fun bit – cooking and eating with your loved ones!
We know subscriptions can have a bad rep with confusing contracts, hidden terms and unwanted extras. That’s why we operate as a flexible subscription – meaning there is no minimum term and you can change your deliveries to fit in with your hectic lifestyle.
Want to skip a week?You’re the boss! Simply place your account on pause using our flexible online order calendar before your scheduled delivery cut-off which you can find in the ‘My Deliveries' section of your account.
Account changes can be made online or through the app.
Didn't get the info you're looking for? Click here to get in touch with us.
In addition to receiving easy-to-follow recipe cards with step-by-step instructions, you’ll also receive all the pre-portioned ingredients you need to make each meal.
Your protein, dairy and condiments are packed in our cool pouches with ice packs to keep cool in case you're not home when your box arrives!
There may be some things you need to keep handy, such as salt, pepper, water and oil. These are things you will usually have in the pantry, and if you're ever unsure of what pantry items you will need for your recipes, you can always log in to your online account or your HelloFresh app and click on your menu choices to check these out in advance.
Is an SMS from 3863 legitimate?
Yes, any SMS you receive from sender ID 3863 is officially from HelloFresh and is not spam. If you receive a message from this sender, you can trust that it is genuine.
What kind of messages will I receive from 3863?You may receive service updates, special offers, or important account-related information. We do not send unsolicited messages, and all communications are relevant to our customers.
Who can I contact for more information?If you have any questions or concerns, please reach out to our customer support team via our chat here
The HelloFresh Cookbook is essentially your own digital kitchen, letting you save your favorite recipes from all over the web—Instagram, TikTok, and more—right here in your app. To learn more, click HERE.
Please note, this feature can only be accessed on the HelloFresh App.
Add a recipe
You can keep all your favorite finds in one place. When you spot a recipe you love on social media or a website, just tap the Share icon on your phone and select the HelloFresh app from the list (you might need to tap 'More' or '...' to find us). We’ll whisk that recipe right into your digital cookbook, ingredients and all!
View saved recipes
To find your saved and imported recipes, just tap the Bookmark icon at the top of your HelloFresh app. It’s like having a secret stash of delicious inspiration right in your pocket.
We're so sorry to hear. We ask that you check the entire contents of your box, including the cool pouch. Also make sure that the item you are missing is not a pantry item.
If it looks like your ingredient is still missing, please let us know here so that we can make this right for you!
Absolutely! Our HelloFriends program offers you the chance to share free HelloFresh boxes with your friends and family and earn credit in return. They’ll receive a week of free meals and you’ll receive a credit off your next box when they sign up. It's a win-win.
To check whether you are eligible to send boxes you just need to log in to your account and you will see a small gift box with a number on it next to your name at the top right. If you’re using the HelloFresh app, simply choose the ‘HelloFriends’ button at the bottom of the screen. From here, select ‘Share a free box’, enter your friend's email address and they'll receive instructions on how to redeem their freebie.
Once your friend has redeemed their free box and placed an order, you will receive an email notifying you that your credit is ready to redeem. Simply click the ‘Use Credit’ button and your credit will move from ‘pending’ to ‘received’ balance and automatically apply to your next delivery (unless there is a current discount code on your account). Please note, the ‘received’ balance will reflect the total credit you’ve received from every referral, not your remaining balance.
Our HelloFriends program offers you the chance to share free HelloFresh boxes with your friends and family and earn credit in return. They’ll receive a week of free meals and you’ll receive a credit off your next box when they sign up. It's a win-win.
To check whether you are eligible to send boxes you just need to log in to your account and you will see a small gift box with a number on it next to your name at the top right. If you’re using the HelloFresh app, simply choose the ‘HelloFriends’ button at the bottom of the screen. From here, select ‘Share a free box’, enter your friend's email address and they'll receive instructions on how to redeem their freebie.
How do I redeem my HelloFriends credit? Your HelloFriends credit will be applied to your account when your friend signs up to HelloFresh and redeems their free box voucher. Once your friend redeems their free box and places an order, you will receive an email notifying you that your credit is ready to redeem. Simply click the ‘Use Credit’ button and your credit will be activated and automatically apply to your next delivery. If you’re having trouble finding this email, please check your inbox and spam folder.
What do pending HelloFriends credit mean? Under the ‘pending’ balance in the HelloFriends section of your HelloFresh account, you will see a credit for each friend you have sent an email to with the free box promotion.
Please note, the ‘received’ balance will reflect the total credit you’ve received from every referral, not your remaining balance.
We're so excited for you to become a part of the HelloFresh family! It's really easy to get started. Here are instructions on how to place your HelloFresh order:
- Jump onto our website, click on the 'Our Plans' tab and select your chosen plan type.
- Check out our menu if you want a little help deciding. Then follow the simple steps to create your account; including choosing your delivery day and time and entering payment details.
- Make sure you read and agree to our Terms and Conditions before hitting 'Place your order'. Now the fun part, you can choose your meals!
- Look out for your order confirmation and the email on how to manage your account. You're done!
Welcome to HelloFresh!
Do you have a favourite 'go to' HelloFresh recipe or maybe want to impress some friends? Then head to our recipe archive where you can download our delicious recipes. We keep all our recipes stored on our website, so they're there if you ever want to try any of them again.
Just click here. Happy cooking!
Managing My Account
About HelloFresh
My Deliveries
Gift Cards / Vouchers
My Payments
Placing & Editing Orders
Recipes & Ingredients