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We’re a meal kit delivery service designed to make dinnertime simply delicious! How do we do this? By delivering fresh, seasonal ingredients and easy-to-follow recipe cards right to your door, making it quick and easy for you to cook wholesome dinners the whole household will love!
You select your meals to create your perfect menu, and we’ll deliver the exact amounts of everything you need to make the meal. You’ll just need to have a few pantry staples on hand (don’t worry - it’s just basic things like salt, pepper and oil). We run a flexible subscription, so there’s no scary lock-in terms or cancellation fees. And the best part? You can manage your account on the go via our free HelloFresh app.
Don't forget, if you need to make any changes to your upcoming delivery, make sure that you do so before your weekly order cut-off which you can find in the ‘My Deliveries' section of your account.
Didn't get the info you're looking for? Click here to get in touch with us.
In addition to receiving easy-to-follow recipe cards with step-by-step instructions, you’ll also receive all the pre-portioned ingredients you need to make each meal.
Your protein, dairy and condiments are packed in our cool pouches with ice packs to keep cool in case you're not home when your box arrives!
There may be some things you need to keep handy, such as salt, pepper, water and oil. These are things you will usually have in the pantry, and if you're ever unsure of what pantry items you will need for your recipes, you can always log in to your online account or your HelloFresh app and click on your menu choices to check these out in advance.
To redeem your free treat each week, simply follow the steps below:
- First, log in to your account online via www.hellofresh.co.nz
- Once logged in, click on the 'My Deliveries' tab on the upper left, and you'll see the menu and delivery week.
- Click the ‘Change Meals’ button to select your recipes then press ‘Continue’.
- Next, you’ll be shown the ‘Free Add-Ons for Life’ section where you can add one of our delicious treats to your order for free!
- Don’t forget to click ‘Confirm Order’ on the upper right to save your selection.
Please note that you will need to manually add your free treat each week - these will not automatically be added to your weekly order
Also a quick reminder! This offer is not valid once your subscription has been cancelled and will be removed from your account.
So you’ve ordered your box. Now for the fun part! Click here to choose your meals and create your perfect menu.
Just make sure you choose your recipes before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.
HelloFresh cannot continue to use ‘Naturally Gluten Free’. This is due to compliance reasons according to Food Standard Code.
However, we have not removed any of the recipes that we previously used this tag on. You can find the same weekly collection of recipes if you select our new preference ‘No Bread or Pasta’.
These recipes will suit customers with dietary restrictions or who are looking to reduce their gluten intake; however they are not labelled as or classified as gluten-free due to risks of cross-contact in grain farming and production facilities. This means they are not suitable for coeliacs to consume.
Do you still have Gluten Free recipes on the menu?
HelloFresh cannot label our recipes with ‘Gluten Free’. This is due to compliance reasons according to Food Standard Code.
However, we have a number of recipes that do not include bread or pasta. These recipes will suit customers with dietary restrictions or who are looking to reduce their gluten intake; however they are not labelled as or classified as gluten-free due to risks of cross-contact in grain farming and production facilities. This means they are not suitable for coeliacs to consume.
Before you start cooking, you’ll just need to check your cupboard for a few pantry staples.
- Olive oil
- Vinegar (white, rice or balsamic wine)
- Sugar (brown, white)
- Butter
- Milk
- Egg
- Flour (plain, wholemeal)
- Salt
- Pepper
- Cracked Black Pepper
- Soy Sauce
- Tomato sauce
- Maple or Agave Syrup
- Bicarbonate of Soda
- Honey
- Fish Sauce
- Cinnamon
If you're ever unsure of what pantry items you will need for your recipes, you can always log in to your online account or your HelloFresh app and click on your menu to check these out in advance.
This will depend on the recipe, but we know you're busy so we try and keep the cook times as short as possible. Most of our recipes take only 30-40 mins from prepping to eating, but you can always make your own adjustments.
If you're short on time, you can add a preference for our 'Quick & Easy' recipes in your Account settings, and we will select the quickest recipes for you each week.
That's your choice! If you can't wait to see what's arriving in your next box, jump online and click on 'My Deliveries' to see what's coming up. Check out next week using the arrows at the top of the page. This is where you can also make changes to your recipe choices before the weekly cut off.
Not a customer yet? Click on 'Our Recipes' on the top navigation bar and select 'next week' to see what's coming up. You can check out all the upcoming meals. Don't forget - you can also view the upcoming recipes through the app.
- Cardboard box:
Your box, recipe cards, meal kit bags (including stickers) and any cans you receive with your meals are all recyclable
- Ice Packs:
The ice packs are perfect for reuse in your chilly bin or cooler bag. Otherwise, simply dispose of the water-based gel in your general waste, you can then recycle the outer layer through Soft Plastics New Zealand. To locate your nearest drop off location visit https://www.recycling.kiwi.nz/store-locator.
- Plastic Wrappers: The plastic wrappers used for your meats, salads and herbs help to keep them fresh and hygienic. These can also be recycled through Soft Plastics New Zealand. To locate your nearest drop off location visit https://www.recycling.kiwi.nz/store-locator.

