We’re passionate about making it easier for you to cook delicious, nutritious meals with fresh ingredients from scratch on a regular basis – it’s better for you, your family and even the planet! But we know that your busy schedule can sometimes make it difficult, so we operate as a subscription to take all of the hard bits (like meal planning and shopping) away. We just leave you to do the fun bit – cooking and eating with your loved ones!

We know subscriptions can have a bad rep with confusing contracts, hidden terms and unwanted extras. That’s why we operate as a flexible subscription – meaning there is no minimum term and you can change your deliveries to fit in with your hectic lifestyle.

Want to skip a week?You’re the boss! Simply place your account on pause using our flexible online order calendar before your scheduled delivery cut-off which you can find in the ‘My Deliveries' section of your account.

Account changes can be made online or through the app.

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Your box will be delivered in your selected delivery window which you can view and change here. There are different delivery windows available depending on the area you live in.

Just make sure any changes to your account are made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries’ section of your account.

The menu preference you choose simply determines which of our delicious recipes are pre-selected for you and appear at the top of your menu selection page, you will still have access to our full choice of 33 recipes each week. So, which menu preference suits your household?

Meat & Veggies: The perfect all rounder; designed to suit a variety of tastes with a range of different proteins, carbs and veggies.

Vegetarian: Add more veggies into your week and still serve up delicious and satisfying meals everyone will love.

Family Friendly: Win over tastebuds of all ages with crowd-pleasing flavours.

Calorie Smart: These wholesome recipes are still full of delicious flavour, just with less than 650 calories per serve.

Quick & Easy: Perfect for those wanting dinner to fit around a busy lifestyle or those who simply want to spend less time in the kitchen. Our Quick meals are simple and ready in less than 25 minutes and our Easy recipes have just 4 steps and involve less prep and less cleaning.

Carb Smart: The easy way to enjoy a lighter option, with less carbs and more veg.

Protein Rich: Up your daily protein intake with recipes packed with protein and flavour.

Flexitarian: Mix up your week with a delicious combination of vegetarian and meat recipes.

We understand it can be tricky to cater to a household of different requirements, so our Food Info page is here to save the day if you need to check the ingredients for allergens.

Halal
At this stage, some of our meat suppliers are certified Halal whilst others are not, so we are unable to guarantee a meal plan suitable for those following a Halal diet.

Paleo/Vegan/Dairy/Gluten Free
At this stage, we don't have an entirely paleo, vegan, dairy-free or gluten-free meal box preference for our customers but please keep in mind, all ingredients are separately packed and clearly labelled, with an ingredients list for all recipes available in advance HERE. This means you have the opportunity to omit or substitute any ingredient that you can't, or don't want to eat.

Many of our customers with special dietary needs in the family find that with a little tweaking, our HelloFresh boxes work well for them!

Our veggies arrive to us fresh from the markets and our suppliers, and should always stay fresh for the course of the week. Of course, leafy ingredients like baby spinach, coriander, watercress or parsley are more fragile and we suggest you use these sooner rather than later.

Our meats have different expiry dates and are fine to consume up until, and including, that day. We use an airtight technology to package a lot of our meat products, which doesn't use any nasties or chemicals to prolong shelf life. For this reason, fresh air is trapped inside and can occasionally give a confinement odour to the meat once opened. Don't be concerned – the meat is perfectly safe to consume and this odour will dissipate once the meat is left open in the air for 5-10 minutes before using it. We recommend you eat your chicken and seafood first, and after that pork and red meats like beef and lamb.