We’re passionate about making it easier for you to cook delicious, nutritious meals with fresh ingredients from scratch on a regular basis – it’s better for you, your family and even the planet! But we know that your busy schedule can sometimes make it difficult, so we operate as a subscription to take all of the hard bits (like meal planning and shopping) away. We just leave you to do the fun bit – cooking and eating with your loved ones!
We know subscriptions can have a bad rep with confusing contracts, hidden terms and unwanted extras. That’s why we operate as a flexible subscription – meaning there is no minimum term and you can change your deliveries to fit in with your hectic lifestyle.
Want to skip a week?You’re the boss! Simply place your account on pause using our flexible online order calendar before your scheduled delivery cut-off which you can find in the ‘My Deliveries' section of your account.
Account changes can be made online or through the app.
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Yes, any SMS you receive from sender ID 3863 is officially from HelloFresh and is not spam. If you receive a message from this sender, you can trust that it is genuine.
What kind of messages will I receive from 3863?You may receive service updates, special offers, or important account-related information. We do not send unsolicited messages, and all communications are relevant to our customers.
Who can I contact for more information?If you have any questions or concerns, please reach out to our customer support team via our chat here