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We're sorry to see you go! Keep in mind that you can always skip your deliveries or switch to a fortnightly or monthly delivery. See how to skip delivery here.
Cancelling your subscription is easy, you just need to go to follow these steps(please note you cannot cancel through the app only the website):
- Log in to your HelloFresh account
- Click on your name at the top of the page, and then select 'Settings'
- Choose the subscription you'd like to cancel by clicking 'Manage'
- Click on 'Cancel my subscription' in the bottom right hand corner
- You will see the final screen confirming "Your subscription is now deactivated", then click close to confirm.
- You will receive an email confirming your cancellation, please retain this for future reference.
Please note, if you have an active voucher applied to your account it may become void once you cancel your subscription. We don’t want you to miss out so if you just want to take a break, you can always use the 'Skip’ option in your menu selection to skip weeks.
Remember changes to your delivery must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.
Herbs are more delicate than veggies. They need to be stored and cared for properly! First of all, keep your herbs in their sealed bag. We use special bags which work by removing harmful gases to keep your herbs fresher for longer, so it’s a good move to keep them sealed in there for as long as you can.
Leafy Herbs (coriander, parsley, dill)
Once opened, they should be kept moist, cool but not cold. Lay out the herbs, (making sure they’re dry) on a damp clean chux cloth or paper towel. Place the herbs inside and roll up the herbs within the damp cloth. Place in a zip lock bag and refrigerate. Wet the cloth when it dries out and this method should keep your herbs fresh for two weeks!
Woody Herbs (rosemary, thyme)
To keep them fresh, lay them out on a dry chux cloth, roll up in the cloth and store in a plastic sandwich bag in the fridge. This method should get you 2-3 weeks of fresh herbs. Keep your herbs at the front of the fridge, so you won't forget they're there and so they are not too close to the cooling unit, which will make them wilt!
Basil
Store basil in a few inches of water in a jar or a glass and keep out of direct sunlight. This method should keep basil fresh for two weeks, and prevents the leaves from blackening (which can happen in a very cold fridge).