We're really sorry to hear this. Please click here to get in touch with us so we can make this right.

This will depend on the recipe, but we know you're busy so we try and keep the cook times as short as possible. Most of our recipes take only 30-40 mins from prepping to eating, but you can always make your own adjustments.

If you're short on time, you can add a preference for our 'Quick & Easy' recipes in your Account settings, and we will select the quickest recipes for you each week.

Life happens, we get it! That’s why we have a 15 hour grace period after your order cut-off where we may still be able to help. Make sure you reach out as soon as possible and we’ll do our best to work some magic - no promises, but we’ll try!

You can chat with one of our friendly agents here. We are available 24/7 and are always ready to help!

We are so happy to hear you're coming back to HelloFresh! To reactivate your subscription click here.

Please take a few minutes to ensure your details are all up to date and correct. Don't forget, if you need to make any changes to your upcoming delivery, make sure that you do so before your weekly order cut-off which you can find in the ‘My Deliveries' section of your account.

Didn't get the info you're looking for? Click here to get in touch with us.

We’re a meal kit delivery service designed to make dinnertime simply delicious! How do we do this? By delivering fresh, seasonal ingredients and easy-to-follow recipe cards right to your door, making it quick and easy for you to cook wholesome dinners the whole household will love!

You select your meals to create your perfect menu, and we’ll deliver the exact amounts of everything you need to make the meal. You’ll just need to have a few pantry staples on hand (don’t worry - it’s just basic things like salt, pepper and oil). We run a flexible subscription, so there’s no scary lock-in terms or cancellation fees. And the best part? You can manage your account on the go via our free HelloFresh app.

Don't forget, if you need to make any changes to your upcoming delivery, make sure that you do so before your weekly order cut-off which you can find in the ‘My Deliveries' section of your account.

Didn't get the info you're looking for? Click here to get in touch with us.

We’re passionate about making it easier for you to cook delicious, nutritious meals with fresh ingredients from scratch on a regular basis – it’s better for you, your family and even the planet! But we know that your busy schedule can sometimes make it difficult, so we operate as a subscription to take all of the hard bits (like meal planning and shopping) away. We just leave you to do the fun bit – cooking and eating with your loved ones!

We know subscriptions can have a bad rep with confusing contracts, hidden terms and unwanted extras. That’s why we operate as a flexible subscription – meaning there is no minimum term and you can change your deliveries to fit in with your hectic lifestyle.

Want to skip a week?You’re the boss! Simply place your account on pause using our flexible online order calendar before your scheduled delivery cut-off which you can find in the ‘My Deliveries' section of your account.

Account changes can be made online or through the app.

Didn't get the info you're looking for? Click here to get in touch with us.

In addition to receiving easy-to-follow recipe cards with step-by-step instructions, you’ll also receive all the pre-portioned ingredients you need to make each meal.

Your protein, dairy and condiments are packed in our cool pouches with ice packs to keep cool in case you're not home when your box arrives!

There may be some things you need to keep handy, such as salt, pepper, water and oil. These are things you will usually have in the pantry, and if you're ever unsure of what pantry items you will need for your recipes, you can always log in to your online account or your HelloFresh app and click on your menu choices to check these out in advance.

Your box will be delivered in your selected delivery window which you can view and change here. There are different delivery windows available depending on the area you live in.

Just make sure any changes to your account are made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries’ section of your account.

We're so sorry to hear. We ask that you check the entire contents of your box, including the cool pouch. Also make sure that the item you are missing is not a pantry item.

If it looks like your ingredient is still missing, please let us know here so that we can make this right for you!

So you’ve ordered your box. Now for the fun part! Click here to choose your meals and create your perfect menu.

Just make sure you choose your recipes before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.

All of our ingredients are sourced from ethically responsible suppliers and we will always source produce from New Zealand where possible. At this stage, although some of our suppliers are certified as organic, this isn't the case across all of our produce, and we are unable to make that commitment. If a product is organic, it will say so on the packaging.

That's your choice! If you can't wait to see what's arriving in your next box, jump online and click on 'My Deliveries' to see what's coming up. Check out next week using the arrows at the top of the page. This is where you can also make changes to your recipe choices before the weekly cut off.

Not a customer yet? Click on 'Our Recipes' on the top navigation bar and select 'next week' to see what's coming up. You can check out all the upcoming meals. Don't forget - you can also view the upcoming recipes through the app.

Herbs are more delicate than veggies. They need to be stored and cared for properly! First of all, keep your herbs in their sealed bag. We use special bags which work by removing harmful gases to keep your herbs fresher for longer, so it’s a good move to keep them sealed in there for as long as you can.

Leafy Herbs (coriander, parsley, dill)
Once opened, they should be kept moist, cool but not cold. Lay out the herbs, (making sure they’re dry) on a damp clean chux cloth or paper towel. Place the herbs inside and roll up the herbs within the damp cloth. Place in a zip lock bag and refrigerate. Wet the cloth when it dries out and this method should keep your herbs fresh for two weeks!

Woody Herbs (rosemary, thyme)
To keep them fresh, lay them out on a dry chux cloth, roll up in the cloth and store in a plastic sandwich bag in the fridge. This method should get you 2-3 weeks of fresh herbs. Keep your herbs at the front of the fridge, so you won't forget they're there and so they are not too close to the cooling unit, which will make them wilt!

Basil
Store basil in a few inches of water in a jar or a glass and keep out of direct sunlight. This method should keep basil fresh for two weeks, and prevents the leaves from blackening (which can happen in a very cold fridge).

All changes (including meal swaps, skipping deliveries, changing your box type and cancelling your subscription) need to be made by the deadline. Payment will be taken the following day, so please ensure your payment details are up to date and that you have sufficient funds in your account.

You can find your weekly order cut-off in the ‘My Deliveries’ section of your account.

Our recipes are simple, foolproof, and designed for all skill levels. Your box includes a Christmas Cookbook and a handy preparation and timing guide.

Expect ~3.5 hours of prep the day before and ~3–4 hours on Christmas Day for a solo cook. If you've got helpers, the time can be almost halved!

The HelloFresh Christmas Box is a special one-off delivery made for the Christmas season.

It contains everything you need to prepare an amazing three-course feast for up to 10 people. It includes easy recipes and a handy prep-ahead cooking guide.

If for any reason you need to change your personal details such as your email address or password, it's easy to do from your online account by clicking here.

Remember, any changes that affect your delivery must be made before your weekly order cut off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.

You’re not able to cancel your subscription via the app. Your subscription can be easily cancelled or skipped at any time through the HelloFresh website here.

Please note, if you have an active voucher applied to your account it may become void once you cancel your subscription. We don’t want you to miss out so if you just want to take a break, you can always use the 'Skip’ option in your menu selection to skip weeks.

3863 is HelloFresh New Zealand’s official sender ID for SMS communications. These messages may contain important updates, notifications, or promotions related to our services.

Is an SMS from 3863 legitimate?

Yes, any SMS you receive from sender ID 3863 is officially from HelloFresh and is not spam. If you receive a message from this sender, you can trust that it is genuine.

What kind of messages will I receive from 3863?You may receive service updates, special offers, or important account-related information. We do not send unsolicited messages, and all communications are relevant to our customers.

Who can I contact for more information?If you have any questions or concerns, please reach out to our customer support team via our chat here

Changing your payment details is quick and easy through your secure login area, simply click here.

Remember changes to your account must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.

This means we were unable to process payment for a delivery you received. We'll attempt payment three times before your delivery. If we're unable to take the payment successfully we'll send an email and SMS with a link to pay.

If you would like to pay now click here. You'll be able to see all unsuccessful payments, and pay by clicking 'Proceed to Payment'. You can also update your payment method if needed.

Couldn't find the information you were looking for? Click here to get in touch with us.

You will be charged for your initial order at any time between completing the first order, and the first relevant Order Cut-Off time. You can find the order cut-off for your first delivery in the ‘My Deliveries’ section of your account.

Following the delivery of your first box, your weekly HelloFresh payments are taken the day following your weekly order cut-off.

Please ensure your payment details are up to date and that you have sufficient funds in your account.

Pricing is dependent on the type of box you order each week. Take a look at all our pricing options here.

If you select a meal upgrade, for example a Gourmet Recipe, you will be charged for this separately to your normal meal box.

Didn't get the info you're looking for? Click here to get in touch with us.

How do I use my credit?

In order to apply your credit to your delivery, you will need to apply yours manually. To manually apply your balance, simply head to your cart for any upcoming editable week and select "Apply". Any remaining credit balance will be made available for use towards the following box.

Why has the way I use credit changed?Credit used to go automatically onto your next order. Now you choose which week or order it goes towards, so you can use it when it suits you.

Please keep in mind that most credits, including are only available while your account is active and will be removed upon cancellation of your subscription.



💡 Pro-Tip: Pause, Don't Cancel!To keep your HelloFresh Cash from being forfeited, simply skip your deliveries instead of cancelling. Your credits stay in your account until they expire.

If you have received contact from a collections agency, it means you have an outstanding amount owing for your deliveries. When a payment is unsuccessful, we will attempt to take payment three times in total. In addition to this, we will also always contact you to follow up with multiple payment reminders before referring you to our collection agency.

If you would like to pay now click here. You'll be able to see all unsuccessful payments, and pay by clicking 'Proceed to Payment'. You can also update your payment method if needed. Alternatively, you can follow the steps provided from the collections agency.

To change your delivery day click here.

Remember changes to your delivery must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.

To change your delivery address click here.

Remember changes to your delivery details must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.

You bet! In the 'My Deliveries' area of your account where you select your meals, just select 'Add extra meal'. This will only apply to your next upcoming delivery, and your box will return to your regular number of meals after. You can select up to 10 meals per week. The price of the extra meals and your updated box price will be clearly displayed at the top of the page.

Remember, any changes must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.

We're sorry to hear that. At HelloFresh, our focus is on fresh, seasonal ingredients and making sure all produce leaving our warehouse is up to our high standards. Unfortunately our suppliers have been widely affected by the recent adverse weather conditions in New Zealand and this is impacting the quality of some fresh produce.

We'll always do our best to source fresh ingredients that meet our high standards and we’re very sorry about any inconvenience caused. We do take these cases seriously. Please log the issue by visiting our contact us page here so we can take note of what has happened and compensate you for any ingredients that didn't meet your expectations.

The menu preference you choose simply determines which of our delicious recipes are pre-selected for you and appear at the top of your menu selection page, you will still have access to our full choice of 33 recipes each week. So, which menu preference suits your household?

Meat & Veggies: The perfect all rounder; designed to suit a variety of tastes with a range of different proteins, carbs and veggies.

Vegetarian: Add more veggies into your week and still serve up delicious and satisfying meals everyone will love.

Family Friendly: Win over tastebuds of all ages with crowd-pleasing flavours.

Calorie Smart: These wholesome recipes are still full of delicious flavour, just with less than 650 calories per serve.

Quick & Easy: Perfect for those wanting dinner to fit around a busy lifestyle or those who simply want to spend less time in the kitchen. Our Quick meals are simple and ready in less than 25 minutes and our Easy recipes have just 4 steps and involve less prep and less cleaning.

Carb Smart: The easy way to enjoy a lighter option, with less carbs and more veg.

Protein Rich: Up your daily protein intake with recipes packed with protein and flavour.

Flexitarian: Mix up your week with a delicious combination of vegetarian and meat recipes.

HelloFresh cannot continue to use ‘Naturally Gluten Free’. This is due to compliance reasons according to Food Standard Code.

However, we have not removed any of the recipes that we previously used this tag on. You can find the same weekly collection of recipes if you select our new preference ‘No Bread or Pasta’. These recipes will suit customers with dietary restrictions or who are looking to reduce their gluten intake; however they are not labelled as or classified as gluten-free due to risks of cross-contact in grain farming and production facilities. This means they are not suitable for coeliacs to consume.

Do you still have Gluten Free recipes on the menu?

HelloFresh cannot label our recipes with ‘Gluten Free’. This is due to compliance reasons according to Food Standard Code.

However, we have a number of recipes that do not include bread or pasta. These recipes will suit customers with dietary restrictions or who are looking to reduce their gluten intake; however they are not labelled as or classified as gluten-free due to risks of cross-contact in grain farming and production facilities. This means they are not suitable for coeliacs to consume.

Our veggies arrive to us fresh from the markets and our suppliers, and should always stay fresh for the course of the week. Of course, leafy ingredients like baby spinach, coriander, watercress or parsley are more fragile and we suggest you use these sooner rather than later.

Our meats have different expiry dates and are fine to consume up until, and including, that day. We use an airtight technology to package a lot of our meat products, which doesn't use any nasties or chemicals to prolong shelf life. For this reason, fresh air is trapped inside and can occasionally give a confinement odour to the meat once opened. Don't be concerned – the meat is perfectly safe to consume and this odour will dissipate once the meat is left open in the air for 5-10 minutes before using it. We recommend you eat your chicken and seafood first, and after that pork and red meats like beef and lamb.