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We're sorry to see you go! Keep in mind that you can always skip your deliveries or switch to a fortnightly or monthly delivery. See how to skip delivery here.
Cancelling your subscription is easy, you just need to go to follow these steps(please note you cannot cancel through the app only the website):
- Log in to your HelloFresh account
- Click on your name at the top of the page, and then select 'Settings'
- Choose the subscription you'd like to cancel by clicking 'Manage'
- Click on 'Cancel my subscription' in the bottom right hand corner
- You will see the final screen confirming "Your subscription is now deactivated", then click close to confirm.
- You will receive an email confirming your cancellation, please retain this for future reference.
Please note, if you have an active voucher applied to your account it may become void once you cancel your subscription. We don’t want you to miss out so if you just want to take a break, you can always use the 'Skip’ option in your menu selection to skip weeks.
Remember changes to your delivery must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.
We are so happy to hear you're coming back to HelloFresh! Reactivating your account through our app is quick and easy.
Just follow the below steps:
Please take a few minutes to ensure your details are all up to date and correct. Don't forget, if you need to make any changes to your upcoming delivery, make sure that you do so before your weekly order cut-off which you can find in the ‘My Deliveries' section of your account.
Didn't get the info you're looking for? Click here to get in touch with us.
Is an SMS from 3863 legitimate?
Yes, any SMS you receive from sender ID 3863 is officially from HelloFresh and is not spam. If you receive a message from this sender, you can trust that it is genuine.
What kind of messages will I receive from 3863?You may receive service updates, special offers, or important account-related information. We do not send unsolicited messages, and all communications are relevant to our customers.
Who can I contact for more information?If you have any questions or concerns, please reach out to our customer support team via our chat here
Our HelloFriends program offers you the chance to share free HelloFresh boxes with your friends and family and earn credit in return. They’ll receive a week of free meals and you’ll receive a credit off your next box when they sign up. It's a win-win.
To check whether you are eligible to send boxes you just need to log in to your account and you will see a small gift box with a number on it next to your name at the top right. If you’re using the HelloFresh app, simply choose the ‘HelloFriends’ button at the bottom of the screen. From here, select ‘Share a free box’, enter your friend's email address and they'll receive instructions on how to redeem their freebie.
How do I redeem my HelloFriends credit? Your HelloFriends credit will be applied to your account when your friend signs up to HelloFresh and redeems their free box voucher. Once your friend redeems their free box and places an order, you will receive an email notifying you that your credit is ready to redeem. Simply click the ‘Use Credit’ button and your credit will be activated and automatically apply to your next delivery. If you’re having trouble finding this email, please check your inbox and spam folder.
What do pending HelloFriends credit mean? Under the ‘pending’ balance in the HelloFriends section of your HelloFresh account, you will see a credit for each friend you have sent an email to with the free box promotion.
Please note, the ‘received’ balance will reflect the total credit you’ve received from every referral, not your remaining balance.
An additional charge means you may have selected one of our Meal Upgrades or Extras to your delivery this week! Meal upgrades and Extras are charged to your account separately from your Meal Box each week.
To see a breakdown of your charges, head to 'Account Settings' then 'Order History' in your online account.
We have a limit of one promotional offer per household on your first box, so be sure to read the Terms & Conditions of the voucher you are attempting to claim. If your discount code is only valid for first-time customers and you have enjoyed a HelloFresh box before sadly you won’t be able to use this voucher.
If you already have an existing account with HelloFresh, we may need to cancel your order so you can reactivate your previous account. We’ll let you know via email or SMS if this has happened.
To change your box size simply follow these steps:
- Log in to your HelloFresh account.
- Click on your name in the top right-hand corner, then click on 'Account Settings'.
- Click on 'Plan Settings' on the left hand side. Here, you can change the box size by using the drop-down box under 'Number of people'.
- Make sure to click 'Save' when you are done!
Remember changes to your delivery must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.
To skip a delivery, just follow these simple steps:
- Login to your HelloFresh account
- Head to the 'My Deliveries' section of your account in the top left-hand corner.
- Here you can click on 'Edit Delivery' and then select 'Skip this week' to skip.
- Skipped weeks will then be shown in red. Voila! It's that easy!
Remember that this will only skip the individual date that you selected. To skip more deliveries, you need to select each day that you want to skip.
We're a flexible subscription service - so skipping your deliveries is quick and easy!
Simply follow these steps:
- Login to your HelloFresh account on the app.
- Select 'Home'
- Choose the delivery you would like to skip
- Click 'Edit delivery'
- Here you can select 'Skip this week'. Voila! It's that easy!
You can also change your delivery day and box size in this area. Please note that this will only skip the individual delivery date that you selected. To skip more boxes, you need to select each day that you want to skip.
Remember changes to your delivery must be made before your weekly order cut-off.
Managing My Account
About HelloFresh
My Deliveries
Gift Cards / Vouchers
My Payments
Placing & Editing Orders
Recipes & Ingredients