That's the best thing about a HelloFresh subscription - you can customise your deliveries to suit your needs. If you’d like to pause your deliveries for any reason, follow these easy steps;

Log in to your account and the 'My Deliveries' tab will load.
You can see a calendar on the top right of the page. Click on it and you’ll be taken to your 'Menu Overview', where you will see a calendar of your upcoming deliveries.
Select the date you wish to pause and click 'Skip week'. The date will then turn red. If you want to pause for an extended period, you will need to select all the dates you wish to skip.

Alternatively, you can skip weeks via the HelloFresh app;

Log in to your HelloFresh account
At the top right-hand corner of the 'My menu' page there is a little calendar icon. Click on it and you will be able to view the upcoming scheduled deliveries
You can scroll through to the next month by selecting the '>' button
Click on a date you are wishing to skip; select the box you wish to skip and then click ‘Skip week’ That's it! Remember that this will only skip the individual date that you selected. If you want to pause for an extended period, you will need to select each day that you want to skip. Your deliveries will start up again the following week as normal.

Don't forget, if you need to make any changes to your upcoming delivery, make sure that you do so before your scheduled delivery cut-off which you can view here.

If this is your first order, you'll need to get in contact with Customer Care who can make the changes for you. For first time deliveries you are unable to make these changes yourself online.

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