Your box will be delivered in your selected delivery window which you can view and change here. There are different delivery windows available depending on the area you live in.

Just make sure any changes to your account are made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries’ section of your account.

You will receive a tracking link via SMS which you can follow to check the current status of your delivery. This will be sent from New Zealand Post or Urgent Couriers.

Is it still within your selected delivery window? It may be that your delivery driver is still on their way to you! You can check your selected delivery window here.

If your delivery window has passed and your box still hasn't arrived, please check the tracking link for the latest updates. Otherwise, please click here to get in touch with us and one of our agents will follow up directly with the couriers.

Oh no! We're really sorry to hear that your box didn't arrive safely. You may have received a text message the night before your box was scheduled with a tracking link, so please check this for an update on your delivery.

Before getting in touch with our customer care team, please check your delivery window. Keep in mind that the delivery driver has up until the end of the window to deliver your box. Please note, we are unable to call drivers when they are on route. The driver may have left the box in an alternative safe place, so please also check the vicinity of your property.

If you still need help, click here to get in touch with us.

It's no problem at all! In fact, lots of our customers are not home at the time of delivery. When you confirm your order, you'll have the option to leave delivery instructions for your driver so they can leave your box in a safe place (like your back door or under your porch bench).

Rest assured, our boxes are specially designed to keep your food cool, with insulated cool pouches and ice packs to keep your ingredients as fresh as you'd expect.

We're so sorry to hear. We ask that you check the entire contents of your box, including the cool pouch. Also make sure that the item you are missing is not a pantry item.

If it looks like your ingredient is still missing, please let us know here so that we can make this right for you!