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Ready to cook easy exciting recipes?

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Ready to cook easy exciting recipes?

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Frequently Asked Questions

Below you will find the answers to the most frequently asked questions about our meal kits.
Below you will find the answers to the most frequently asked questions about our meal kits.

My Deliveries

Where do you deliver?

We currently deliver to most regions on the North & South Island, you can check the full list here. We are always expanding our geographic scope to provide even more customers with our delicious food, so if we don’t deliver to you yet, please check back here for future updates.

When will my box get delivered?

Your box will be delivered in your selected delivery window which you can view and change here. There are different delivery windows available depending on the area you live in. Find out more about delivery days and windows here.

Just make sure any changes to your account are made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries’ section of your account.

How can I track the delivery of my box?

You will receive a tracking link via SMS which you can follow to check the current status of your delivery. This will be sent from New Zealand Post or Urgent Couriers.

Is it still within your selected delivery window? It may be that your delivery driver is still on their way to you! You can check your selected delivery window here.

If your delivery window has passed and your box still hasn't arrived, please check the tracking link for the latest updates. Otherwise, please click here to get in touch with us and one of our agents will follow up directly with the couriers.

I didn't get my box. What should I do?

Oh no! We're really sorry to hear that your box didn't arrive safely. You may have received a text message the night before your box was scheduled with a tracking link, so please check this for an update on your delivery.

Before getting in touch with our customer care team, please check your delivery window. Keep in mind that the delivery driver has up until the end of the window to deliver your box. Please note, we are unable to call drivers when they are on route. The driver may have left the box in an alternative safe place, so please also check the vicinity of your property.

If you still need help, click here to get in touch with us.

What if I’m not home to accept the delivery?

It's no problem at all! In fact, lots of our customers are not home at the time of delivery. When you confirm your order, you'll have the option to leave delivery instructions for your driver so they can leave your box in a safe place (like your back door or under your porch bench).

Rest assured, our boxes are specially designed to keep your food cool, with insulated cool pouches and ice packs to keep your ingredients as fresh as you'd expect.

My order arrived damaged. What do I do?

We're really sorry to hear this. Please click here to get in touch with us so we can make this right.

I am missing something from my delivery, what should I do?

We're so sorry to hear. We ask that you check the entire contents of your box, including the cool pouch. Also make sure that the item you are missing is not a pantry item.

If it looks like your ingredient is still missing, please let us know here so that we can make this right for you!

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