Changing your payment details is quick and easy through your secure login area, simply click here.

Remember changes to your account must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.

This means we were unable to process payment for a delivery you received. We'll attempt payment three times before your delivery. If we're unable to take the payment successfully we'll send an email and SMS with a link to pay.

If you would like to pay now click here. You'll be able to see all unsuccessful payments, and pay by clicking 'Proceed to Payment'. You can also update your payment method if needed.

Couldn't find the information you were looking for? Click here to get in touch with us.

Our price lock means that the everyday low price of your HelloFresh plan has been locked until 31 March 2024! With the cost of living still rising, you can count on HelloFresh to take the pressure off your weekly budget thanks to everyday prices that are not just low, but locked until the end of the financial year 2024.

Whilst recently we’ve made some great improvements to the variety and flexibility of our service we are now shifting focus to keeping the everyday price low through a smarter supply chain. Through streamlining packing processes, packaging innovation and seasonal purchasing, we are able to lock in your everyday price.

You will be charged for your initial order at any time between completing the first order, and the first relevant Order Cut-Off time. You can find the order cut-off for your first delivery in the ‘My Deliveries’ section of your account.

Following the delivery of your first box, your weekly HelloFresh payments are taken the day following your weekly order cut-off.

Please ensure your payment details are up to date and that you have sufficient funds in your account.

Pricing is dependent on the type of box you order each week. Take a look at all our pricing options here.

If you select a meal upgrade, for example a Gourmet Recipe, you will be charged for this separately to your normal meal box.

Didn't get the info you're looking for? Click here to get in touch with us.

An additional charge means you may have selected one of our Meal Upgrades or Extras to your delivery this week! Meal upgrades and Extras are charged to your account separately to your Meal Box each week.

To see a breakdown of your charges, head to 'Account Settings' then 'Order History' in your online account.

We have a limit of one promotional offer per household on your first box, so be sure to read the Terms & Conditions of the voucher you are attempting to claim. If your discount code is only valid for first-time customers and you have enjoyed a HelloFresh box before sadly you won’t be able to use this voucher.

If you already have an existing account with HelloFresh, we may need to cancel your order so you can reactivate your previous account. We’ll let you know via email or SMS if this has happened.

If you have received contact from a collections agency, it means you have an outstanding amount owing for your deliveries. When a payment is unsuccessful, we will attempt to take payment three times in total. In addition to this, we will also always contact you to follow up with multiple payment reminders before referring you to our collection agency.

If you would like to pay now click here. You'll be able to see all unsuccessful payments, and pay by clicking 'Proceed to Payment'. You can also update your payment method if needed. Alternatively, you can follow the steps provided from the collections agency.