Herbs are more delicate than veggies. They need to be stored and cared for properly! First of all, keep your herbs in their sealed bag. We use special bags which work by removing harmful gases to keep your herbs fresher for longer, so it’s a good move to keep them sealed in there for as long as you can.

Leafy Herbs (coriander, parsley, dill)
Once opened, they should be kept moist, cool but not cold. Lay out the herbs, (making sure they’re dry) on a damp clean chux cloth or paper towel. Place the herbs inside and roll up the herbs within the damp cloth. Place in a zip lock bag and refrigerate. Wet the cloth when it dries out and this method should keep your herbs fresh for two weeks!

Woody Herbs (rosemary, thyme)
To keep them fresh, lay them out on a dry chux cloth, roll up in the cloth and store in a plastic sandwich bag in the fridge. This method should get you 2-3 weeks of fresh herbs. Keep your herbs at the front of the fridge, so you won't forget they're there and so they are not too close to the cooling unit, which will make them wilt!

Basil
Store basil in a few inches of water in a jar or a glass and keep out of direct sunlight. This method should keep basil fresh for two weeks, and prevents the leaves from blackening (which can happen in a very cold fridge).

HelloFresh is committed to looking after our earth. After all, it produces all those delicious fresh ingredients in your boxes!

We reduce food wastage by sourcing seasonal food from local suppliers whenever possible and by pre-portioning ingredients for our recipes. This cuts out steps in the grocery supply chain and reduces food waste from farm to box! From our ethically raised meat to our farm-fresh produce, HelloFresh strives to incorporate earth-friendly and green initiatives into our business practices.

We are continuously innovating to find more sustainable options or to remove packaging altogether. The good news is that a lot of the packaging from your box (including the box itself!) can be recycled. Head on over to our packaging page to find out more. Our ice packs are 100% water-based so there are plenty of sustainable ways to repurpose them, you can use them to water your plants or pop them straight into your freezer to safely reuse in your chilly bin over the summer months.

Life happens, we get it! That’s why we have a 15 hour grace period after your order cut-off where we may still be able to help. Make sure you reach out as soon as possible and we’ll do our best to work some magic - no promises, but we’ll try!

You can chat with one of our friendly agents here. We are available 24/7 and are always ready to help!

Absolutely! Our free first delivery promotion is an offer that we give our customers to spread the HelloFresh cheer. This promotion will be offered to you when you hit certain milestones in the HelloFresh family.

To check whether you are eligible to send boxes, log in to your account and look on the top right of the page for a button called 'HelloFriends'. Click here and the 'HelloFriends' button will show a little red number in the red dot indicating how many boxes you can send. From here, you select 'Send free box' then enter your friend's email address and they will receive an email from us with your gift and instructions on how they can sign up and enjoy their first box on us!

If you can't see a red dot next to 'HelloFriends', please look out for an email which we will send when this offer is valid for you.

We’re a meal kit delivery service designed to make dinnertime simply delicious! How do we do this? By delivering fresh, seasonal ingredients and easy-to-follow recipe cards right to your door, making it quick and easy for you to cook wholesome dinners the whole household will love!

You select your meals to create your perfect menu, and we’ll deliver the exact amounts of everything you need to make the meal. You’ll just need to have a few pantry staples on hand (don’t worry - it’s just basic things like salt, pepper and oil). We run a flexible subscription, so there’s no scary lock-in terms or cancellation fees. And the best part? You can manage your account on the go via our free HelloFresh app.

Don't forget, if you need to make any changes to your upcoming delivery, make sure that you do so before your weekly order cut-off which you can find in the ‘My Deliveries' section of your account.

Didn't get the info you're looking for? Click here to get in touch with us.

We’re passionate about making it easier for you to cook delicious, nutritious meals with fresh ingredients from scratch on a regular basis – it’s better for you, your family and even the planet! But we know that your busy schedule can sometimes make it difficult, so we operate as a subscription to take all of the hard bits (like meal planning and shopping) away. We just leave you to do the fun bit – cooking and eating with your loved ones!

We know subscriptions can have a bad rep with confusing contracts, hidden terms and unwanted extras. That’s why we operate as a flexible subscription – meaning there is no minimum term and you can change your deliveries to fit in with your hectic lifestyle.

Want to skip a week?You’re the boss! Simply place your account on pause using our flexible online order calendar before your scheduled delivery cut-off which you can find in the ‘My Deliveries' section of your account.

Account changes can be made online or through the app.

Didn't get the info you're looking for? Click here to get in touch with us.

You will receive a tracking link via SMS which you can follow to check the current status of your delivery. This will be sent from New Zealand Post or Urgent Couriers.

Is it still within your selected delivery window? It may be that your delivery driver is still on their way to you! You can check your selected delivery window here.

If your delivery window has passed and your box still hasn't arrived, please check the tracking link for the latest updates. Otherwise, please click here to get in touch with us and one of our agents will follow up directly with the couriers.

It's no problem at all! In fact, lots of our customers are not home at the time of delivery. When you confirm your order, you'll have the option to leave delivery instructions for your driver so they can leave your box in a safe place (like your back door or under your porch bench).

Rest assured, our boxes are specially designed to keep your food cool, with insulated cool pouches and ice packs to keep your ingredients as fresh as you'd expect.

We're sorry to hear that. At HelloFresh, our focus is on fresh, seasonal ingredients and making sure all produce leaving our warehouse is up to our high standards. Unfortunately our suppliers have been widely affected by the recent adverse weather conditions in New Zealand and this is impacting the quality of some fresh produce.

We'll always do our best to source fresh ingredients that meet our high standards and we’re very sorry about any inconvenience caused. We do take these cases seriously. Please log the issue here so we can take note of what has happened and compensate you for any ingredients that didn't meet your expectations.

The menu preference you choose simply determines which of our delicious recipes are pre-selected for you and appear at the top of your menu selection page, you will still have access to our full choice of 33 recipes each week. So, which menu preference suits your household?

Meat & Veggies: The perfect all rounder; designed to suit a variety of tastes with a range of different proteins, carbs and veggies.

Vegetarian: Add more veggies into your week and still serve up delicious and satisfying meals everyone will love.

Family Friendly: Win over tastebuds of all ages with crowd-pleasing flavours.

Calorie Smart: These wholesome recipes are still full of delicious flavour, just with less than 650 calories per serve.

Quick & Easy: Perfect for those wanting dinner to fit around a busy lifestyle or those who simply want to spend less time in the kitchen. Our Quick meals are simple and ready in less than 25 minutes and our Easy recipes have just 4 steps and involve less prep and less cleaning.

Carb Smart: The easy way to enjoy a lighter option, with less carbs and more veg.

Protein Rich: Up your daily protein intake with recipes packed with protein and flavour.

Flexitarian: Mix up your week with a delicious combination of vegetarian and meat recipes.

HelloFresh cannot continue to use ‘Naturally Gluten Free’. This is due to compliance reasons according to Food Standard Code.

However, we have not removed any of the recipes that we previously used this tag on. You can find the same weekly collection of recipes if you select our new preference ‘No Bread or Pasta’. These recipes will suit customers with dietary restrictions or who are looking to reduce their gluten intake; however they are not labelled as or classified as gluten-free due to risks of cross-contact in grain farming and production facilities. This means they are not suitable for coeliacs to consume.

Do you still have Gluten Free recipes on the menu?

HelloFresh cannot label our recipes with ‘Gluten Free’. This is due to compliance reasons according to Food Standard Code.

However, we have a number of recipes that do not include bread or pasta. These recipes will suit customers with dietary restrictions or who are looking to reduce their gluten intake; however they are not labelled as or classified as gluten-free due to risks of cross-contact in grain farming and production facilities. This means they are not suitable for coeliacs to consume.

This will depend on the recipe, but we know you're busy so we try and keep the cook times as short as possible. Most of our recipes take only 30-40 mins from prepping to eating, but you can always make your own adjustments.

If you're short on time, you can add a preference for our 'Quick & Easy' recipes in your Account settings, and we will select the quickest recipes for you each week.

Our veggies arrive to us fresh from the markets and our suppliers, and should always stay fresh for the course of the week. Of course, leafy ingredients like baby spinach, coriander, watercress or parsley are more fragile and we suggest you use these sooner rather than later.

Our meats have different expiry dates and are fine to consume up until, and including, that day. We use an airtight technology to package a lot of our meat products, which doesn't use any nasties or chemicals to prolong shelf life. For this reason, fresh air is trapped inside and can occasionally give a confinement odour to the meat once opened. Don't be concerned – the meat is perfectly safe to consume and this odour will dissipate once the meat is left open in the air for 5-10 minutes before using it. We recommend you eat your chicken and seafood first, and after that pork and red meats like beef and lamb.

The odour you can smell is probably a result of our Cryovac packaging. While it keeps your chicken fresher for longer, the lack of circulating air (and excess nitrogen) can release an odour when the packaging is opened.

Rest assured, it is perfectly fine to consume up until, and including, the day of expiry. Just let it air for 3 minutes after opening!

Should you have any concerns about the quality of your chicken, please get in touch with us here.

• Cardboard box: Your box, recipe cards, meal kit bags (including stickers) and any cans you receive with your meals are all recyclable
  
  
• Ice Packs: The ice packs are perfect for reuse in your chilly bin or cooler bag. Otherwise, simply dispose of the water-based gel in your general waste, you can then recycle the outer layer through Soft Plastics New Zealand. To locate your nearest drop off location visit https://www.recycling.kiwi.nz/store-locator.
  
  
• Plastic Wrappers: The plastic wrappers used for your meats, salads and herbs help to keep them fresh and hygienic. These can also be recycled through Soft Plastics New Zealand. To locate your nearest drop off location visit https://www.recycling.kiwi.nz/store-locator.