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To change your delivery day click here.
Remember changes to your delivery must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.
All changes (including meal swaps, skipping deliveries, changing your box type and cancelling your subscription) need to be made by the deadline. Payment will be taken the following day, so please ensure your payment details are up to date and that you have sufficient funds in your account.
You can find your weekly order cut-off in the ‘My Deliveries’ section of your account.
You will be charged for your initial order at any time between completing the first order, and the first relevant Order Cut-Off time. You can find the order cut-off for your first delivery in the ‘My Deliveries’ section of your account.
Following the delivery of your first box, your weekly HelloFresh payments are taken the day following your weekly order cut-off.
Please ensure your payment details are up to date and that you have sufficient funds in your account.
We now only have one weekly cut off date, no matter what your delivery day is. This will be Tuesday on the week before your delivery is due to arrive. You can find your weekly order cut-off in the ‘My Deliveries’ section of your account.
By reducing the amount of cut off days, our team is able to more accurately source your ingredients each week, helping us reduce any waste at our warehouse while ensuring you receive fresh ingredients.
We're so excited for you to become a part of the HelloFresh family! It's really easy to get started. Here are instructions on how to place your HelloFresh order:
- Jump onto our website, click on the 'Our Plans' tab and select your chosen plan type.
- Check out our menu if you want a little help deciding. Then follow the simple steps to create your account; including choosing your delivery day and time and entering payment details.
- Make sure you read and agree to our Terms and Conditions before hitting 'Place your order'. Now the fun part, you can choose your meals!
- Look out for your order confirmation and the email on how to manage your account. You're done!
Welcome to HelloFresh!
To skip a delivery, just follow these simple steps:
- Login to your HelloFresh account
- Head to the 'My Deliveries' section of your account in the top left-hand corner.
- Here you can click on 'Edit Delivery' and then select 'Skip this week' to skip.
- Skipped weeks will then be shown in red. Voila! It's that easy!
Remember that this will only skip the individual date that you selected. To skip more deliveries, you need to select each day that you want to skip.
We're a flexible subscription service - so skipping your deliveries is quick and easy!
Simply follow these steps:
- Login to your HelloFresh account on the app.
- Select 'Home'
- Choose the delivery you would like to skip
- Click 'Edit delivery'
- Here you can select 'Skip this week'. Voila! It's that easy!
You can also change your delivery day and box size in this area. Please note that this will only skip the individual delivery date that you selected. To skip more boxes, you need to select each day that you want to skip.
Remember changes to your delivery must be made before your weekly order cut-off.
We understand it can be tricky to cater to a household of different requirements, so our Food Info page is here to save the day if you need to check the ingredients for allergens.
Halal
At this stage, some of our meat suppliers are certified Halal whilst others are not, so we are unable to guarantee a meal plan suitable for those following a Halal diet.
Paleo/Vegan/Dairy/Gluten Free
At this stage, we don't have an entirely paleo, vegan, dairy-free or gluten-free meal box preference for our customers but please keep in mind, all ingredients are separately packed and clearly labelled, with an ingredients list for all recipes available in advance HERE. This means you have the opportunity to omit or substitute any ingredient that you can't, or don't want to eat.
Many of our customers with special dietary needs in the family find that with a little tweaking, our HelloFresh boxes work well for them!
Our veggies arrive to us fresh from the markets and our suppliers, and should always stay fresh for the course of the week. Of course, leafy ingredients like baby spinach, coriander, watercress or parsley are more fragile and we suggest you use these sooner rather than later.
Our meats have different expiry dates and are fine to consume up until, and including, that day. We use an airtight technology to package a lot of our meat products, which doesn't use any nasties or chemicals to prolong shelf life. For this reason, fresh air is trapped inside and can occasionally give a confinement odour to the meat once opened. Don't be concerned – the meat is perfectly safe to consume and this odour will dissipate once the meat is left open in the air for 5-10 minutes before using it. We recommend you eat your chicken and seafood first, and after that pork and red meats like beef and lamb.
The odour you can smell is probably a result of our Cryovac packaging. While it keeps your chicken fresher for longer, the lack of circulating air (and excess nitrogen) can release an odour when the packaging is opened.
Rest assured, it is perfectly fine to consume up until, and including, the day of expiry. Just let it air for 3 minutes after opening!
Should you have any concerns about the quality of your chicken, please get in touch with us here.
Managing My Account
About HelloFresh
My Deliveries
Gift Cards / Vouchers
My Payments
Placing & Editing Orders
Recipes & Ingredients