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To skip a delivery, just follow these simple steps:
- Login to your HelloFresh account
- Head to the 'My Deliveries' section of your account in the top left-hand corner.
- Here you can click on 'Edit Delivery' and then select 'Skip this week' to skip.
- Skipped weeks will then be shown in red. Voila! It's that easy!
Remember that this will only skip the individual date that you selected. To skip more deliveries, you need to select each day that you want to skip.
How to skip on the website
Yes, absolutely! Just click here and select 'Edit delivery' then ‘Skip this week’. Remember this will only skip the selected week, and deliveries will resume again the following week. To skip for an extended period, you will need to skip each week individually.
How to skip on the app
- Login to your app
- Click on 'Home'
- Select the week you want to skip
- Select 'Edit or Skip' and then select 'Skip this week'
Just make sure any changes to your account are made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.
We're sorry to see you go! Keep in mind that you can always skip your deliveries or switch to a fortnightly or monthly delivery. See how to skip delivery here.
Cancelling your subscription is easy, you just need to go to follow these steps(please note you cannot cancel through the app only the website):
- Log in to your HelloFresh account
- Click on your name at the top of the page, and then select 'Settings'
- Choose the subscription you'd like to cancel by clicking 'Manage'
- Click on 'Cancel my subscription' in the bottom right hand corner
- You will see the final screen confirming "Your subscription is now deactivated", then click close to confirm.
- You will receive an email confirming your cancellation, please retain this for future reference.
Please note, if you have an active voucher applied to your account it may become void once you cancel your subscription. We don’t want you to miss out so if you just want to take a break, you can always use the 'Skip’ option in your menu selection to skip weeks.
Remember changes to your delivery must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.
You’re not able to cancel your subscription via the app. Your subscription can be easily cancelled or skipped at any time through the HelloFresh website here.
Please note, if you have an active voucher applied to your account it may become void once you cancel your subscription. We don’t want you to miss out so if you just want to take a break, you can always use the 'Skip’ option in your menu selection to skip weeks.
Add a recipe
You can keep all your favorite finds in one place. When you spot a recipe you love on social media or a website, just tap the Share icon on your phone and select the HelloFresh app from the list (you might need to tap 'More' or '...' to find us). We’ll whisk that recipe right into your digital cookbook, ingredients and all!
View saved recipes
To find your saved and imported recipes, just tap the Bookmark icon at the top of your HelloFresh app. It’s like having a secret stash of delicious inspiration right in your pocket.
We're so excited for you to become a part of the HelloFresh family! It's really easy to get started. Here are instructions on how to place your HelloFresh order:
- Jump onto our website, click on the 'Our Plans' tab and select your chosen plan type.
- Check out our menu if you want a little help deciding. Then follow the simple steps to create your account; including choosing your delivery day and time and entering payment details.
- Make sure you read and agree to our Terms and Conditions before hitting 'Place your order'. Now the fun part, you can choose your meals!
- Look out for your order confirmation and the email on how to manage your account. You're done!
Welcome to HelloFresh!
Do you have a favourite 'go to' HelloFresh recipe or maybe want to impress some friends? Then head to our recipe archive where you can download our delicious recipes. We keep all our recipes stored on our website, so they're there if you ever want to try any of them again.
Just click here. Happy cooking!
To change your box size simply follow these steps:
- Log in to your HelloFresh account.
- Click on your name in the top right-hand corner, then click on 'Account Settings'.
- Click on 'Plan Settings' on the left hand side. Here, you can change the box size by using the drop-down box under 'Number of people'.
- Make sure to click 'Save' when you are done!
Remember changes to your delivery must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.
Before you start cooking, you’ll just need to check your cupboard for a few pantry staples.
- Olive oil
- Vinegar (white, rice or balsamic wine)
- Sugar (brown, white)
- Butter
- Milk
- Egg
- Flour (plain, wholemeal)
- Salt
- Pepper
- Cracked Black Pepper
- Soy Sauce
- Tomato sauce
- Maple or Agave Syrup
- Bicarbonate of Soda
- Honey
- Fish Sauce
- Cinnamon
If you're ever unsure of what pantry items you will need for your recipes, you can always log in to your online account or your HelloFresh app and click on your menu to check these out in advance.
HelloFresh is committed to looking after our earth. After all, it produces all those delicious fresh ingredients in your boxes!
We reduce food wastage by sourcing seasonal food from local suppliers whenever possible and by pre-portioning ingredients for our recipes. This cuts out steps in the grocery supply chain and reduces food waste from farm to box! From our ethically raised meat to our farm-fresh produce, HelloFresh strives to incorporate earth-friendly and green initiatives into our business practices.
We are continuously innovating to find more sustainable options or to remove packaging altogether. The good news is that a lot of the packaging from your box (including the box itself!) can be recycled. Head on over to our packaging page to find out more. Our ice packs are 100% water-based so there are plenty of sustainable ways to repurpose them, you can use them to water your plants or pop them straight into your freezer to safely reuse in your chilly bin over the summer months.
You bet! In the 'My Deliveries' area of your account where you select your meals, just select 'Add extra meal'. This will only apply to your next upcoming delivery, and your box will return to your regular number of meals after. You can select up to 10 meals per week. The price of the extra meals and your updated box price will be clearly displayed at the top of the page.
Remember, any changes must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.
We are so happy to hear you're coming back to HelloFresh! Reactivating your account through our app is quick and easy.
Just follow the below steps:
Please take a few minutes to ensure your details are all up to date and correct. Don't forget, if you need to make any changes to your upcoming delivery, make sure that you do so before your weekly order cut-off which you can find in the ‘My Deliveries' section of your account.
Didn't get the info you're looking for? Click here to get in touch with us.
We’re passionate about making it easier for you to cook delicious, nutritious meals with fresh ingredients from scratch on a regular basis – it’s better for you, your family and even the planet! But we know that your busy schedule can sometimes make it difficult, so we operate as a subscription to take all of the hard bits (like meal planning and shopping) away. We just leave you to do the fun bit – cooking and eating with your loved ones!
We know subscriptions can have a bad rep with confusing contracts, hidden terms and unwanted extras. That’s why we operate as a flexible subscription – meaning there is no minimum term and you can change your deliveries to fit in with your hectic lifestyle.
Want to skip a week?You’re the boss! Simply place your account on pause using our flexible online order calendar before your scheduled delivery cut-off which you can find in the ‘My Deliveries' section of your account.
Account changes can be made online or through the app.
Didn't get the info you're looking for? Click here to get in touch with us.
In addition to receiving easy-to-follow recipe cards with step-by-step instructions, you’ll also receive all the pre-portioned ingredients you need to make each meal.
Your protein, dairy and condiments are packed in our cool pouches with ice packs to keep cool in case you're not home when your box arrives!
There may be some things you need to keep handy, such as salt, pepper, water and oil. These are things you will usually have in the pantry, and if you're ever unsure of what pantry items you will need for your recipes, you can always log in to your online account or your HelloFresh app and click on your menu choices to check these out in advance.
3863 is HelloFresh New Zealand’s official sender ID for SMS communications. These messages may contain important updates, notifications, or promotions related to our services.
Is an SMS from 3863 legitimate?
Yes, any SMS you receive from sender ID 3863 is officially from HelloFresh and is not spam. If you receive a message from this sender, you can trust that it is genuine.
What kind of messages will I receive from 3863?You may receive service updates, special offers, or important account-related information. We do not send unsolicited messages, and all communications are relevant to our customers.
Who can I contact for more information?If you have any questions or concerns, please reach out to our customer support team via our chat here
The HelloFresh Cookbook is essentially your own digital kitchen, letting you save your favorite recipes from all over the web—Instagram, TikTok, and more—right here in your app. To learn more, click HERE.
Please note, this feature can only be accessed on the HelloFresh App.
We're so sorry to hear. We ask that you check the entire contents of your box, including the cool pouch. Also make sure that the item you are missing is not a pantry item.
If it looks like your ingredient is still missing, please let us know here so that we can make this right for you!
How frustrating! There are a few simple things that you can check first:
- Does the box you are ordering match the voucher that you have? For example, sometimes we have an offer on a 3 meal box and the voucher won't work on any other box type.
- Be sure you haven't previously used a voucher of that kind. We do have a limit of one promotional 'first box' offer per household.
- If you have received an email with a voucher link and it doesn't seem to work, we suggest using Google Chrome to claim your discount and also clearing your browser history and cookies before trying again.
- Please also ensure the voucher code is applied in the checkout before proceeding with the order (you will see the applied discount on the right side of the screen)!
Please bear in mind that voucher codes are not valid on meal upgrades or add-ons.
Didn't get the info you're looking for? Click here to get in touch with us.
To redeem your free treat each week, simply follow the steps below:
- First, log in to your account online via www.hellofresh.co.nz
- Once logged in, click on the 'My Deliveries' tab on the upper left, and you'll see the menu and delivery week.
- Click the ‘Change Meals’ button to select your recipes then press ‘Continue’.
- Next, you’ll be shown the ‘Free Add-Ons for Life’ section where you can add one of our delicious treats to your order for free!
- Don’t forget to click ‘Confirm Order’ on the upper right to save your selection.
Please note that you will need to manually add your free treat each week - these will not automatically be added to your weekly order
Also a quick reminder! This offer is not valid once your subscription has been cancelled and will be removed from your account.
In order to apply your credit to your delivery, you will need to apply yours manually. To manually apply your balance, simply head to your cart for any upcoming editable week and select "Apply". Any remaining credit balance will be made available for use towards the following box.
Please keep in mind that most credits, including are only available while your account is active and will be removed upon cancellation of your subscription.
💡 Pro-Tip: Pause, Don't Cancel! To keep your HelloFresh Cash from being forfeited, simply skip your deliveries instead of cancelling. Your credits stay in your account until they expire.
If you have received contact from a collections agency, it means you have an outstanding amount owing for your deliveries. When a payment is unsuccessful, we will attempt to take payment three times in total. In addition to this, we will also always contact you to follow up with multiple payment reminders before referring you to our collection agency.
If you would like to pay now click here. You'll be able to see all unsuccessful payments, and pay by clicking 'Proceed to Payment'. You can also update your payment method if needed. Alternatively, you can follow the steps provided from the collections agency.
We now only have one weekly cut off date, no matter what your delivery day is. This will be Tuesday on the week before your delivery is due to arrive. You can find your weekly order cut-off in the ‘My Deliveries’ section of your account.
By reducing the amount of cut off days, our team is able to more accurately source your ingredients each week, helping us reduce any waste at our warehouse while ensuring you receive fresh ingredients.
We're a flexible subscription service - so skipping your deliveries is quick and easy!
Simply follow these steps:
- Login to your HelloFresh account on the app.
- Select 'Home'
- Choose the delivery you would like to skip
- Click 'Edit delivery'
- Here you can select 'Skip this week'. Voila! It's that easy!
You can also change your delivery day and box size in this area. Please note that this will only skip the individual delivery date that you selected. To skip more boxes, you need to select each day that you want to skip.
Remember changes to your delivery must be made before your weekly order cut-off.
Due to the extreme weather conditions in New Zealand, some of our suppliers have been affected which has resulted in instances of ingredient substitution or non delivery. When we're unable to source an ingredient, we’ll do everything we can to swap it for something that meets our high quality standards and suits the recipe ordered, while providing you with an update as early as possible. If you do have an ingredient missing in your meal kit, please note that you will be compensated. We’re sorry about any inconvenience caused and are working hard to ensure you receive appropriate substitutions so your dish will be just as delicious. We appreciate your understanding and flexibility as we navigate the current challenges.
Please log the issue by visiting out contact us page here so we can take note of what has happened and compensate you for any ingredients.
We're sorry to hear that. At HelloFresh, our focus is on fresh, seasonal ingredients and making sure all produce leaving our warehouse is up to our high standards. Unfortunately our suppliers have been widely affected by the recent adverse weather conditions in New Zealand and this is impacting the quality of some fresh produce.
We'll always do our best to source fresh ingredients that meet our high standards and we’re very sorry about any inconvenience caused. We do take these cases seriously. Please log the issue by visiting our contact us page here so we can take note of what has happened and compensate you for any ingredients that didn't meet your expectations.
Yes! Our recipes include information on the amount of energy (KJ), carbohydrates, protein and fats & salt in each meal, which you can find printed on the recipe card or alongside the recipes online.
Any allergens are included on the recipe cards and online, and further information about the ingredients can be found here.
Our veggies arrive to us fresh from the markets and our suppliers, and should always stay fresh for the course of the week. Of course, leafy ingredients like baby spinach, coriander, watercress or parsley are more fragile and we suggest you use these sooner rather than later.
Our meats have different expiry dates and are fine to consume up until, and including, that day. We use an airtight technology to package a lot of our meat products, which doesn't use any nasties or chemicals to prolong shelf life. For this reason, fresh air is trapped inside and can occasionally give a confinement odour to the meat once opened. Don't be concerned – the meat is perfectly safe to consume and this odour will dissipate once the meat is left open in the air for 5-10 minutes before using it. We recommend you eat your chicken and seafood first, and after that pork and red meats like beef and lamb.
Herbs are more delicate than veggies. They need to be stored and cared for properly! First of all, keep your herbs in their sealed bag. We use special bags which work by removing harmful gases to keep your herbs fresher for longer, so it’s a good move to keep them sealed in there for as long as you can.
Leafy Herbs (coriander, parsley, dill)
Once opened, they should be kept moist, cool but not cold. Lay out the herbs, (making sure they’re dry) on a damp clean chux cloth or paper towel. Place the herbs inside and roll up the herbs within the damp cloth. Place in a zip lock bag and refrigerate. Wet the cloth when it dries out and this method should keep your herbs fresh for two weeks!
Woody Herbs (rosemary, thyme)
To keep them fresh, lay them out on a dry chux cloth, roll up in the cloth and store in a plastic sandwich bag in the fridge. This method should get you 2-3 weeks of fresh herbs. Keep your herbs at the front of the fridge, so you won't forget they're there and so they are not too close to the cooling unit, which will make them wilt!
Basil
Store basil in a few inches of water in a jar or a glass and keep out of direct sunlight. This method should keep basil fresh for two weeks, and prevents the leaves from blackening (which can happen in a very cold fridge).
- Cardboard box:
Your box, recipe cards, meal kit bags (including stickers) and any cans you receive with your meals are all recyclable
- Ice Packs:
The ice packs are perfect for reuse in your chilly bin or cooler bag. Otherwise, simply dispose of the water-based gel in your general waste, you can then recycle the outer layer through Soft Plastics New Zealand. To locate your nearest drop off location visit https://www.recycling.kiwi.nz/store-locator.
- Plastic Wrappers: The plastic wrappers used for your meats, salads and herbs help to keep them fresh and hygienic. These can also be recycled through Soft Plastics New Zealand. To locate your nearest drop off location visit https://www.recycling.kiwi.nz/store-locator.
Our top priority is the safety of our customers and the quality of the fresh food we deliver. By including a cool pouch in your box, we are able to keep your food chilled in transit and ensure that the safety and hygiene of the ingredients are of an exceptionally high standard. With such a large amount of sensitive ingredients (including all of the meat and dairy!), the cool pouch is required to keep everything cool, fresh and safe to consume.
Rest assured, we are mindful of the amount of packaging used and reduce it where possible. We are continuously looking to optimise and innovate with quality and sustainability in mind.
Your ingredients arrive in paper meal kit bags with a thin inner lining, to keep them fresher for longer.
These bags are made to be stored in your fridge. They have been specially designed to reduce outside moisture and protect your produce from wilting — hello, crunchy carrots!
Once you’ve eaten your fresh ingredients, please dispose of it in your general waste bin.
Due to its protective inner lining, which keeps your produce fresh, the bag isn’t suitable for composting or kerbside recycling in New Zealand.