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How to skip on the website
Yes, absolutely! Just click here and select 'Edit delivery' then ‘Skip this week’. Remember this will only skip the selected week, and deliveries will resume again the following week. To skip for an extended period, you will need to skip each week individually.
How to skip on the app
- Login to your app
- Click on 'Home'
- Select the week you want to skip
- Select 'Edit or Skip' and then select 'Skip this week'
Just make sure any changes to your account are made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.
To skip a delivery, just follow these simple steps:
- Login to your HelloFresh account
- Head to the 'My Deliveries' section of your account in the top left-hand corner.
- Here you can click on 'Edit Delivery' and then select 'Skip this week' to skip.
- Skipped weeks will then be shown in red. Voila! It's that easy!
Remember that this will only skip the individual date that you selected. To skip more deliveries, you need to select each day that you want to skip.
We're a flexible subscription service - so skipping your deliveries is quick and easy!
Simply follow these steps:
- Login to your HelloFresh account on the app.
- Select 'Home'
- Choose the delivery you would like to skip
- Click 'Edit delivery'
- Here you can select 'Skip this week'. Voila! It's that easy!
You can also change your delivery day and box size in this area. Please note that this will only skip the individual delivery date that you selected. To skip more boxes, you need to select each day that you want to skip.
Remember changes to your delivery must be made before your weekly order cut-off.
The Christmas Box is not included as part of your HelloFresh subscription, which means you won't see it in your weekly menu in-app or online. It is available to order separately as a one-off purchase.
If you'd like order the Christmas Box, please visit https://www.hellofresh.co.nz/meal-kits/christmas-feast
If you're an existing customer, remember to skip that week if you do not wish to receive your regular weekly box
All changes (including meal swaps, skipping deliveries, changing your box type and cancelling your subscription) need to be made by the deadline. Payment will be taken the following day, so please ensure your payment details are up to date and that you have sufficient funds in your account.
You can find your weekly order cut-off in the ‘My Deliveries’ section of your account.
We're sorry to see you go! Keep in mind that you can always skip your deliveries or switch to a fortnightly or monthly delivery. See how to skip delivery here.
Cancelling your subscription is easy, you just need to go to follow these steps(please note you cannot cancel through the app only the website):
- Log in to your HelloFresh account
- Click on your name at the top of the page, and then select 'Settings'
- Choose the subscription you'd like to cancel by clicking 'Manage'
- Click on 'Cancel my subscription' in the bottom right hand corner
- You will see the final screen confirming "Your subscription is now deactivated", then click close to confirm.
- You will receive an email confirming your cancellation, please retain this for future reference.
Please note, if you have an active voucher applied to your account it may become void once you cancel your subscription. We don’t want you to miss out so if you just want to take a break, you can always use the 'Skip’ option in your menu selection to skip weeks.
Remember changes to your delivery must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.
You’re not able to cancel your subscription via the app. Your subscription can be easily cancelled or skipped at any time through the HelloFresh website here.
Please note, if you have an active voucher applied to your account it may become void once you cancel your subscription. We don’t want you to miss out so if you just want to take a break, you can always use the 'Skip’ option in your menu selection to skip weeks.
We’re passionate about making it easier for you to cook delicious, nutritious meals with fresh ingredients from scratch on a regular basis – it’s better for you, your family and even the planet! But we know that your busy schedule can sometimes make it difficult, so we operate as a subscription to take all of the hard bits (like meal planning and shopping) away. We just leave you to do the fun bit – cooking and eating with your loved ones!
We know subscriptions can have a bad rep with confusing contracts, hidden terms and unwanted extras. That’s why we operate as a flexible subscription – meaning there is no minimum term and you can change your deliveries to fit in with your hectic lifestyle.
Want to skip a week?You’re the boss! Simply place your account on pause using our flexible online order calendar before your scheduled delivery cut-off which you can find in the ‘My Deliveries' section of your account.
Account changes can be made online or through the app.
Didn't get the info you're looking for? Click here to get in touch with us.
Nope! There's no minimum term for any of our subscriptions.
As a friendly reminder, we are a subscription service so every week you will receive a box of delicious food. There is no lock in contract, so if you wish to skip or pause your deliveries, simply do so before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.
Didn't get the info you're looking for? Click here to get in touch with us.
How do I use my credit?
In order to apply your credit to your delivery, you will need to apply yours manually. To manually apply your balance, simply head to your cart for any upcoming editable week and select "Apply". Any remaining credit balance will be made available for use towards the following box.
Why has the way I use credit changed?Credit used to go automatically onto your next order. Now you choose which week or order it goes towards, so you can use it when it suits you.
Please keep in mind that most credits, including are only available while your account is active and will be removed upon cancellation of your subscription.
💡 Pro-Tip: Pause, Don't Cancel!To keep your HelloFresh Cash from being forfeited, simply skip your deliveries instead of cancelling. Your credits stay in your account until they expire.
Our recipes are simple, foolproof, and designed for all skill levels. Your box includes a Christmas Cookbook and a handy preparation and timing guide.
Expect ~3.5 hours of prep the day before and ~3–4 hours on Christmas Day for a solo cook. If you've got helpers, the time can be almost halved!
Our veggies arrive to us fresh from the markets and our suppliers, and should always stay fresh for the course of the week. Of course, leafy ingredients like baby spinach, coriander, watercress or parsley are more fragile and we suggest you use these sooner rather than later.
Our meats have different expiry dates and are fine to consume up until, and including, that day. We use an airtight technology to package a lot of our meat products, which doesn't use any nasties or chemicals to prolong shelf life. For this reason, fresh air is trapped inside and can occasionally give a confinement odour to the meat once opened. Don't be concerned – the meat is perfectly safe to consume and this odour will dissipate once the meat is left open in the air for 5-10 minutes before using it. We recommend you eat your chicken and seafood first, and after that pork and red meats like beef and lamb.