Frequently Asked Questions

Below you will find the answers to the most frequently asked questions about our meal kits.
Below you will find the answers to the most frequently asked questions about our meal kits.

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Can I cancel my subscription through the HelloFresh app?

You’re not able to cancel your subscription via the app but you can easily skip a week. Your subscription can be easily cancelled or skipped at any time through the HelloFresh website.

Please note, if you have an active voucher applied to your account it may become void once you cancel your subscription. We don’t want you to miss out so if you just want to take a break, you can always use the 'Skip’ option in your menu selection to skip weeks.

How do I cancel my subscription?

We're sorry to see you go! Keep in mind that you can always skip a delivery or switch to a fortnightly or monthly delivery.

Cancelling your subscription is easy, you just need to go to follow these steps:

  1. Log in to your HelloFresh account
  2. Click on your name at the top of the page, and then select 'Settings'
  3. Choose the subscription you'd like to cancel by clicking 'Manage'
  4. Click on 'Cancel my subscription' in the bottom right hand corner
  5. You will see the final screen confirming "Your subscription is now deactivated", then click close to confirm.
  6. You will receive an email confirming your cancellation, please retain this for future reference.

    We'd also appreciate if you could complete the short survey and let us know what you thought of your HelloFresh experience or how we can do better.

    Please note, if you have an active voucher applied to your account it may become void once you cancel your subscription. We don’t want you to miss out so if you just want to take a break, you can always use the 'Skip’ option in your menu selection to skip weeks.

    Remember changes to your delivery must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.

How do I reactivate my subscription?

We are so happy to hear you're coming back to HelloFresh! To reactivate your subscription click here.

Please take a few minutes to ensure your details are all up to date and correct. Don't forget, if you need to make any changes to your upcoming delivery, make sure that you do so before your weekly order cut-off which you can find in the ‘My Deliveries' section of your account.

Didn't get the info you're looking for? Click here to get in touch with us.

How do I reactivate my subscription on the app?

We are so happy to hear you're coming back to HelloFresh! Reactivating your account through our app is quick and easy.

Just follow the below steps:

1. Login to your HelloFresh account on the app.
2. Click 'My menu' at the bottom.
3. Select 'Reactivate now' next to the subscription you want to restart

Please take a few minutes to ensure your details are all up to date and correct. Don't forget, if you need to make any changes to your upcoming delivery, make sure that you do so before your weekly order cut-off which you can find in the ‘My Deliveries' section of your account.

Didn't get the info you're looking for? Click here to get in touch with us.

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