If for any reason you need to change your personal details such as your email address or password, it's easy to do from your online account by clicking here.

Remember, any changes that affect your delivery must be made before your weekly order cut off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.

Changing your payment details is quick and easy through your secure login area, simply click here.

Remember changes to your account must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.

To change your delivery address click here.

Remember changes to your delivery details must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.

All of our ingredients are sourced from ethically responsible suppliers and we will always source produce from New Zealand where possible. At this stage, although some of our suppliers are certified as organic, this isn't the case across all of our produce, and we are unable to make that commitment. If a product is organic, it will say so on the packaging.

HelloFresh is committed to looking after our earth. After all, it produces all those delicious fresh ingredients in your boxes!

We reduce food wastage by sourcing seasonal food from local suppliers whenever possible and by pre-portioning ingredients for our recipes. This cuts out steps in the grocery supply chain and reduces food waste from farm to box! From our ethically raised meat to our farm-fresh produce, HelloFresh strives to incorporate earth-friendly and green initiatives into our business practices.

We are continuously innovating to find more sustainable options or to remove packaging altogether. The good news is that a lot of the packaging from your box (including the box itself!) can be recycled. Head on over to our packaging page to find out more. Our ice packs are 100% water-based so there are plenty of sustainable ways to repurpose them, you can use them to water your plants or pop them straight into your freezer to safely reuse in your chilly bin over the summer months.

All changes (including meal swaps, skipping deliveries, changing your box type and cancelling your subscription) need to be made by the deadline. Payment will be taken the following day, so please ensure your payment details are up to date and that you have sufficient funds in your account.

You can find your weekly order cut-off in the ‘My Deliveries’ section of your account.

Life happens, we get it! That’s why we have a 15 hour grace period after your order cut-off where we may still be able to help. Make sure you reach out as soon as possible and we’ll do our best to work some magic - no promises, but we’ll try!

You can chat with one of our friendly agents here. We are available 24/7 and are always ready to help!

We are so happy to hear you're coming back to HelloFresh! To reactivate your subscription click here.

Please take a few minutes to ensure your details are all up to date and correct. Don't forget, if you need to make any changes to your upcoming delivery, make sure that you do so before your weekly order cut-off which you can find in the ‘My Deliveries' section of your account.

Didn't get the info you're looking for? Click here to get in touch with us.

Absolutely! Our free first delivery promotion is an offer that we give our customers to spread the HelloFresh cheer. This promotion will be offered to you when you hit certain milestones in the HelloFresh family.

To check whether you are eligible to send boxes, log in to your account and look on the top right of the page for a button called 'HelloFriends'. Click here and the 'HelloFriends' button will show a little red number in the red dot indicating how many boxes you can send. From here, you select 'Send free box' then enter your friend's email address and they will receive an email from us with your gift and instructions on how they can sign up and enjoy their first box on us!

If you can't see a red dot next to 'HelloFriends', please look out for an email which we will send when this offer is valid for you.

If you have any questions, please feel free to reach out to us via phone, live chat or Facebook DM by clicking here. Our friendly Customer Care team is available 24/7 and will be more than happy to help.

We’re passionate about making it easier for you to cook delicious, nutritious meals with fresh ingredients from scratch on a regular basis – it’s better for you, your family and even the planet! But we know that your busy schedule can sometimes make it difficult, so we operate as a subscription to take all of the hard bits (like meal planning and shopping) away. We just leave you to do the fun bit – cooking and eating with your loved ones!

We know subscriptions can have a bad rep with confusing contracts, hidden terms and unwanted extras. That’s why we operate as a flexible subscription – meaning there is no minimum term and you can change your deliveries to fit in with your hectic lifestyle.

Want to skip a week?You’re the boss! Simply place your account on pause using our flexible online order calendar before your scheduled delivery cut-off which you can find in the ‘My Deliveries' section of your account.

Account changes can be made online or through the app.

Didn't get the info you're looking for? Click here to get in touch with us.

Nope! There's no minimum term for any of our subscriptions.

As a friendly reminder, we are a subscription service so every week you will receive a box of delicious food. There is no lock in contract, so if you wish to skip or pause your deliveries, simply do so before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.

Didn't get the info you're looking for? Click here to get in touch with us.

In addition to receiving easy-to-follow recipe cards with step-by-step instructions, you’ll also receive all the pre-portioned ingredients you need to make each meal.

Your protein, dairy and condiments are packed in our cool pouches with ice packs to keep cool in case you're not home when your box arrives!

There may be some things you need to keep handy, such as salt, pepper, water and oil. These are things you will usually have in the pantry, and if you're ever unsure of what pantry items you will need for your recipes, you can always log in to your online account or your HelloFresh app and click on your menu choices to check these out in advance.

3863 is HelloFresh New Zealand’s official sender ID for SMS communications. These messages may contain important updates, notifications, or promotions related to our services.

Is an SMS from 3863 legitimate?

Yes, any SMS you receive from sender ID 3863 is officially from HelloFresh and is not spam. If you receive a message from this sender, you can trust that it is genuine.

What kind of messages will I receive from 3863?You may receive service updates, special offers, or important account-related information. We do not send unsolicited messages, and all communications are relevant to our customers.

Who can I contact for more information?If you have any questions or concerns, please reach out to our customer support team via our chat here

We currently deliver to most regions on the North & South Island, you can check the full list here. We are always expanding our geographic scope to provide even more customers with our delicious food, so if we don’t deliver to you yet, please check back here for future updates.

Your box will be delivered in your selected delivery window which you can view and change here. There are different delivery windows available depending on the area you live in.

Just make sure any changes to your account are made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries’ section of your account.

You will receive a tracking link via SMS which you can follow to check the current status of your delivery. This will be sent from New Zealand Post or Urgent Couriers.

Is it still within your selected delivery window? It may be that your delivery driver is still on their way to you! You can check your selected delivery window here.

If your delivery window has passed and your box still hasn't arrived, please check the tracking link for the latest updates. Otherwise, please click here to get in touch with us and one of our agents will follow up directly with the couriers.

Oh no! We're really sorry to hear that your box didn't arrive safely. You may have received a text message the night before your box was scheduled with a tracking link, so please check this for an update on your delivery.

Before getting in touch with our customer care team, please check your delivery window. Keep in mind that the delivery driver has up until the end of the window to deliver your box. Please note, we are unable to call drivers when they are on route. The driver may have left the box in an alternative safe place, so please also check the vicinity of your property.

If you still need help, click here to get in touch with us.

It's no problem at all! In fact, lots of our customers are not home at the time of delivery. When you confirm your order, you'll have the option to leave delivery instructions for your driver so they can leave your box in a safe place (like your back door or under your porch bench).

Rest assured, our boxes are specially designed to keep your food cool, with insulated cool pouches and ice packs to keep your ingredients as fresh as you'd expect.

We're so sorry to hear. We ask that you check the entire contents of your box, including the cool pouch. Also make sure that the item you are missing is not a pantry item.

If it looks like your ingredient is still missing, please let us know here so that we can make this right for you!

Delivery fees are from $9.99. Your delivery fee will be charged with your meal box and will appear separately in your account. Some delivery areas/regions may incur an additional delivery region fee.

To see a breakdown of your charges, head to Order History in your online account.

Have a gift voucher to use? Lucky you! Just click here to redeem it. You may need to log into your account first. Please note that voucher codes are not valid on meal upgrades or add-ons.

Didn't get the info you're looking for? Click here to get in touch with us.

Absolutely! Our HelloFriends program offers you the chance to share free HelloFresh boxes with your friends and family and earn credit in return. They’ll receive a week of free meals and you’ll receive a credit off your next box when they sign up. It's a win-win.

To check whether you are eligible to send boxes you just need to log in to your account and you will see a small gift box with a number on it next to your name at the top right. If you’re using the HelloFresh app, simply choose the ‘HelloFriends’ button at the bottom of the screen. From here, select ‘Share a free box’, enter your friend's email address and they'll receive instructions on how to redeem their freebie.

Once your friend has redeemed their free box and placed an order, you will receive an email notifying you that your credit is ready to redeem. Simply click the ‘Use Credit’ button and your credit will move from ‘pending’ to ‘received’ balance and automatically apply to your next delivery (unless there is a current discount code on your account). Please note, the ‘received’ balance will reflect the total credit you’ve received from every referral, not your remaining balance.

Our HelloFriends program offers you the chance to share free HelloFresh boxes with your friends and family and earn credit in return. They’ll receive a week of free meals and you’ll receive a credit off your next box when they sign up. It's a win-win.

To check whether you are eligible to send boxes you just need to log in to your account and you will see a small gift box with a number on it next to your name at the top right. If you’re using the HelloFresh app, simply choose the ‘HelloFriends’ button at the bottom of the screen. From here, select ‘Share a free box’, enter your friend's email address and they'll receive instructions on how to redeem their freebie.

How do I redeem my HelloFriends credit? Your HelloFriends credit will be applied to your account when your friend signs up to HelloFresh and redeems their free box voucher. Once your friend redeems their free box and places an order, you will receive an email notifying you that your credit is ready to redeem. Simply click the ‘Use Credit’ button and your credit will be activated and automatically apply to your next delivery. If you’re having trouble finding this email, please check your inbox and spam folder.

What do pending HelloFriends credit mean? Under the ‘pending’ balance in the HelloFriends section of your HelloFresh account, you will see a credit for each friend you have sent an email to with the free box promotion.

Please note, the ‘received’ balance will reflect the total credit you’ve received from every referral, not your remaining balance.

This means we were unable to process payment for a delivery you received. We'll attempt payment three times before your delivery. If we're unable to take the payment successfully we'll send an email and SMS with a link to pay.

If you would like to pay now click here. You'll be able to see all unsuccessful payments, and pay by clicking 'Proceed to Payment'. You can also update your payment method if needed.

Couldn't find the information you were looking for? Click here to get in touch with us.

You will be charged for your initial order at any time between completing the first order, and the first relevant Order Cut-Off time. You can find the order cut-off for your first delivery in the ‘My Deliveries’ section of your account.

Following the delivery of your first box, your weekly HelloFresh payments are taken the day following your weekly order cut-off.

Please ensure your payment details are up to date and that you have sufficient funds in your account.

An additional charge means you may have selected one of our Meal Upgrades or Extras to your delivery this week! Meal upgrades and Extras are charged to your account separately from your Meal Box each week.

To see a breakdown of your charges, head to 'Account Settings' then 'Order History' in your online account.

We have a limit of one promotional offer per household on your first box, so be sure to read the Terms & Conditions of the voucher you are attempting to claim. If your discount code is only valid for first-time customers and you have enjoyed a HelloFresh box before sadly you won’t be able to use this voucher.

If you already have an existing account with HelloFresh, we may need to cancel your order so you can reactivate your previous account. We’ll let you know via email or SMS if this has happened.

If you have received contact from a collections agency, it means you have an outstanding amount owing for your deliveries. When a payment is unsuccessful, we will attempt to take payment three times in total. In addition to this, we will also always contact you to follow up with multiple payment reminders before referring you to our collection agency.

If you would like to pay now click here. You'll be able to see all unsuccessful payments, and pay by clicking 'Proceed to Payment'. You can also update your payment method if needed. Alternatively, you can follow the steps provided from the collections agency.

So you’ve ordered your box. Now for the fun part! Click here to choose your meals and create your perfect menu.

Just make sure you choose your recipes before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.

You bet! In the 'My Deliveries' area of your account where you select your meals, just select 'Add extra meal'. This will only apply to your next upcoming delivery, and your box will return to your regular number of meals after. You can select up to 10 meals per week. The price of the extra meals and your updated box price will be clearly displayed at the top of the page.

Remember, any changes must be made before your weekly order cut-off. You can find your weekly order cut-off in the ‘My Deliveries' section of your account.

For the time being we don't have a box that is designed for one person. Each of our recipes are designed with two or more in mind. Having said that, we do have many single-person households as customers. They can choose the 3-meal plan for 2 people and gain eternal popularity with their friends, tuck into any remaining food from their meals later in the week, or pack them for a work lunch the following day!

We're sorry to hear that. At HelloFresh, our focus is on fresh, seasonal ingredients and making sure all produce leaving our warehouse is up to our high standards. Unfortunately our suppliers have been widely affected by the recent adverse weather conditions in New Zealand and this is impacting the quality of some fresh produce.

We'll always do our best to source fresh ingredients that meet our high standards and we’re very sorry about any inconvenience caused. We do take these cases seriously. Please log the issue by visiting our contact us page here so we can take note of what has happened and compensate you for any ingredients that didn't meet your expectations.

The menu preference you choose simply determines which of our delicious recipes are pre-selected for you and appear at the top of your menu selection page, you will still have access to our full choice of 33 recipes each week. So, which menu preference suits your household?

Meat & Veggies: The perfect all rounder; designed to suit a variety of tastes with a range of different proteins, carbs and veggies.

Vegetarian: Add more veggies into your week and still serve up delicious and satisfying meals everyone will love.

Family Friendly: Win over tastebuds of all ages with crowd-pleasing flavours.

Calorie Smart: These wholesome recipes are still full of delicious flavour, just with less than 650 calories per serve.

Quick & Easy: Perfect for those wanting dinner to fit around a busy lifestyle or those who simply want to spend less time in the kitchen. Our Quick meals are simple and ready in less than 25 minutes and our Easy recipes have just 4 steps and involve less prep and less cleaning.

Carb Smart: The easy way to enjoy a lighter option, with less carbs and more veg.

Protein Rich: Up your daily protein intake with recipes packed with protein and flavour.

Flexitarian: Mix up your week with a delicious combination of vegetarian and meat recipes.

HelloFresh cannot continue to use ‘Naturally Gluten Free’. This is due to compliance reasons according to Food Standard Code.

However, we have not removed any of the recipes that we previously used this tag on. You can find the same weekly collection of recipes if you select our new preference ‘No Bread or Pasta’. These recipes will suit customers with dietary restrictions or who are looking to reduce their gluten intake; however they are not labelled as or classified as gluten-free due to risks of cross-contact in grain farming and production facilities. This means they are not suitable for coeliacs to consume.

Do you still have Gluten Free recipes on the menu?

HelloFresh cannot label our recipes with ‘Gluten Free’. This is due to compliance reasons according to Food Standard Code.

However, we have a number of recipes that do not include bread or pasta. These recipes will suit customers with dietary restrictions or who are looking to reduce their gluten intake; however they are not labelled as or classified as gluten-free due to risks of cross-contact in grain farming and production facilities. This means they are not suitable for coeliacs to consume.

We're sorry to hear you're missing a recipe card, but don't worry, we've got you covered. Our recipe cards are stored in our recipe archive and on your weekly menu. Simply click here and select the meal you'd like to cook. You can even download a printable PDF.

Alternatively use our app. Just select the meal you want to cook and scroll through the cooking stages. It even includes a built-in timer!

We understand it can be tricky to cater to a household of different requirements, so our Food Info page is here to save the day if you need to check the ingredients for allergens.

Halal
At this stage, some of our meat suppliers are certified Halal whilst others are not, so we are unable to guarantee a meal plan suitable for those following a Halal diet.

Paleo/Vegan/Dairy/Gluten Free
At this stage, we don't have an entirely paleo, vegan, dairy-free or gluten-free meal box preference for our customers but please keep in mind, all ingredients are separately packed and clearly labelled, with an ingredients list for all recipes available in advance HERE. This means you have the opportunity to omit or substitute any ingredient that you can't, or don't want to eat.

Many of our customers with special dietary needs in the family find that with a little tweaking, our HelloFresh boxes work well for them!

At HelloFresh, we source seasonal quality ingredients directly from New Zealand producers and suppliers wherever possible. We know it's important for you to know where your food comes from, and exactly what goes into it. Click here for more information.

Our veggies arrive to us fresh from the markets and our suppliers, and should always stay fresh for the course of the week. Of course, leafy ingredients like baby spinach, coriander, watercress or parsley are more fragile and we suggest you use these sooner rather than later.

Our meats have different expiry dates and are fine to consume up until, and including, that day. We use an airtight technology to package a lot of our meat products, which doesn't use any nasties or chemicals to prolong shelf life. For this reason, fresh air is trapped inside and can occasionally give a confinement odour to the meat once opened. Don't be concerned – the meat is perfectly safe to consume and this odour will dissipate once the meat is left open in the air for 5-10 minutes before using it. We recommend you eat your chicken and seafood first, and after that pork and red meats like beef and lamb.

Herbs are more delicate than veggies. They need to be stored and cared for properly! First of all, keep your herbs in their sealed bag. We use special bags which work by removing harmful gases to keep your herbs fresher for longer, so it’s a good move to keep them sealed in there for as long as you can.

Leafy Herbs (coriander, parsley, dill)
Once opened, they should be kept moist, cool but not cold. Lay out the herbs, (making sure they’re dry) on a damp clean chux cloth or paper towel. Place the herbs inside and roll up the herbs within the damp cloth. Place in a zip lock bag and refrigerate. Wet the cloth when it dries out and this method should keep your herbs fresh for two weeks!

Woody Herbs (rosemary, thyme)
To keep them fresh, lay them out on a dry chux cloth, roll up in the cloth and store in a plastic sandwich bag in the fridge. This method should get you 2-3 weeks of fresh herbs. Keep your herbs at the front of the fridge, so you won't forget they're there and so they are not too close to the cooling unit, which will make them wilt!

Basil
Store basil in a few inches of water in a jar or a glass and keep out of direct sunlight. This method should keep basil fresh for two weeks, and prevents the leaves from blackening (which can happen in a very cold fridge).

• Cardboard box: Your box, recipe cards, meal kit bags (including stickers) and any cans you receive with your meals are all recyclable
  
  
• Ice Packs: The ice packs are perfect for reuse in your chilly bin or cooler bag. Otherwise, simply dispose of the water-based gel in your general waste, you can then recycle the outer layer through Soft Plastics New Zealand. To locate your nearest drop off location visit https://www.recycling.kiwi.nz/store-locator.
  
  
• Plastic Wrappers: The plastic wrappers used for your meats, salads and herbs help to keep them fresh and hygienic. These can also be recycled through Soft Plastics New Zealand. To locate your nearest drop off location visit https://www.recycling.kiwi.nz/store-locator.