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HelloFresh is committed to looking after our earth. After all, it produces all those delicious fresh ingredients in your boxes!
We reduce food wastage by sourcing seasonal food from local suppliers whenever possible and by pre-portioning ingredients for our recipes. This cuts out steps in the grocery supply chain and reduces food waste from farm to box! From our ethically raised meat to our farm-fresh produce, HelloFresh strives to incorporate earth-friendly and green initiatives into our business practices.
We are continuously innovating to find more sustainable options or to remove packaging altogether. The good news is that a lot of the packaging from your box (including the box itself!) can be recycled. Head on over to our packaging page to find out more. Our ice packs are 100% water-based so there are plenty of sustainable ways to repurpose them, you can use them to water your plants or pop them straight into your freezer to safely reuse in your chilly bin over the summer months.
We’re passionate about making it easier for you to cook delicious, nutritious meals with fresh ingredients from scratch on a regular basis – it’s better for you, your family and even the planet! But we know that your busy schedule can sometimes make it difficult, so we operate as a subscription to take all of the hard bits (like meal planning and shopping) away. We just leave you to do the fun bit – cooking and eating with your loved ones!
We know subscriptions can have a bad rep with confusing contracts, hidden terms and unwanted extras. That’s why we operate as a flexible subscription – meaning there is no minimum term and you can change your deliveries to fit in with your hectic lifestyle.
Want to skip a week?You’re the boss! Simply place your account on pause using our flexible online order calendar before your scheduled delivery cut-off which you can find in the ‘My Deliveries' section of your account.
Account changes can be made online or through the app.
Didn't get the info you're looking for? Click here to get in touch with us.
Oh no! We're really sorry to hear that your box didn't arrive safely. You may have received a text message the night before your box was scheduled with a tracking link, so please check this for an update on your delivery.
Before getting in touch with our customer care team, please check your delivery window. Keep in mind that the delivery driver has up until the end of the window to deliver your box. Please note, we are unable to call drivers when they are on route. The driver may have left the box in an alternative safe place, so please also check the vicinity of your property.
If you still need help, click here to get in touch with us.
We're really sorry to hear this. Please click here to get in touch with us so we can make this right.
We're sorry to hear that. At HelloFresh, our focus is on fresh, seasonal ingredients and making sure all produce leaving our warehouse is up to our high standards. Unfortunately our suppliers have been widely affected by the recent adverse weather conditions in New Zealand and this is impacting the quality of some fresh produce.
We'll always do our best to source fresh ingredients that meet our high standards and we’re very sorry about any inconvenience caused. We do take these cases seriously. Please log the issue by visiting our contact us page here so we can take note of what has happened and compensate you for any ingredients that didn't meet your expectations.
Our veggies arrive to us fresh from the markets and our suppliers, and should always stay fresh for the course of the week. Of course, leafy ingredients like baby spinach, coriander, watercress or parsley are more fragile and we suggest you use these sooner rather than later.
Our meats have different expiry dates and are fine to consume up until, and including, that day. We use an airtight technology to package a lot of our meat products, which doesn't use any nasties or chemicals to prolong shelf life. For this reason, fresh air is trapped inside and can occasionally give a confinement odour to the meat once opened. Don't be concerned – the meat is perfectly safe to consume and this odour will dissipate once the meat is left open in the air for 5-10 minutes before using it. We recommend you eat your chicken and seafood first, and after that pork and red meats like beef and lamb.
Herbs are more delicate than veggies. They need to be stored and cared for properly! First of all, keep your herbs in their sealed bag. We use special bags which work by removing harmful gases to keep your herbs fresher for longer, so it’s a good move to keep them sealed in there for as long as you can.
Leafy Herbs (coriander, parsley, dill)
Once opened, they should be kept moist, cool but not cold. Lay out the herbs, (making sure they’re dry) on a damp clean chux cloth or paper towel. Place the herbs inside and roll up the herbs within the damp cloth. Place in a zip lock bag and refrigerate. Wet the cloth when it dries out and this method should keep your herbs fresh for two weeks!
Woody Herbs (rosemary, thyme)
To keep them fresh, lay them out on a dry chux cloth, roll up in the cloth and store in a plastic sandwich bag in the fridge. This method should get you 2-3 weeks of fresh herbs. Keep your herbs at the front of the fridge, so you won't forget they're there and so they are not too close to the cooling unit, which will make them wilt!
Basil
Store basil in a few inches of water in a jar or a glass and keep out of direct sunlight. This method should keep basil fresh for two weeks, and prevents the leaves from blackening (which can happen in a very cold fridge).
Our top priority is the safety of our customers and the quality of the fresh food we deliver. By including a cool pouch in your box, we are able to keep your food chilled in transit and ensure that the safety and hygiene of the ingredients are of an exceptionally high standard. With such a large amount of sensitive ingredients (including all of the meat and dairy!), the cool pouch is required to keep everything cool, fresh and safe to consume.
Rest assured, we are mindful of the amount of packaging used and reduce it where possible. We are continuously looking to optimise and innovate with quality and sustainability in mind.