Commerce Commission Statement
HelloFresh acknowledges the Commerce Commission’s decision to commence proceedings related to alleged breaches of the Fair Trading Act 1986 until July 2023.
The alleged breaches are in relation to reactivation of cancelled subscriptions where call centre staff did not follow our strict processes and procedures relating to the reactivation of cancelled subscriptions following offers sent to former customers.
This practice fell well short of our standards and should not have happened. We sincerely apologise to any customers who were impacted or inconvenienced at the time. We have cooperated with the Commission’s investigation and took remedial action as soon as we became aware of the activities at issue.
The alleged breaches are in relation to reactivation of cancelled subscriptions where call centre staff did not follow our strict processes and procedures relating to the reactivation of cancelled subscriptions following offers sent to former customers.
This practice fell well short of our standards and should not have happened. We sincerely apologise to any customers who were impacted or inconvenienced at the time. We have cooperated with the Commission’s investigation and took remedial action as soon as we became aware of the activities at issue.